Specialist GBS Account & Sales Ops

Purpose & Overall Relevance for the Organization:

adidas GBS (Global Business Center) in Bogotá delivers high quality services for Invoice to Cash, Accounts Payable, Retail, eCommerce, Accounting, Human Resources and other Finance processes for adidas operations across LAM and NAM countries.

Managing claims and deductions is a critical function within the Order to Cash (O2C) team, as it helps safeguard company revenue through the accurate and timely investigation and resolution of customer short payments. The Claims Analyst plays a key role in handling customer deductions, chargebacks, and pre-claims related to pricing discrepancies, shortages, returns, and other supply chain issues. This role requires close collaboration with internal teams such as Sales, Finance, Account Operations, and Credit to research, validate, and resolve outstanding deductions effectively.

Key Responsibilities:

• Review, validate, and process customer deductions and claims in a timely manner
• Analyse backup documentation (e.g. proof of delivery, customer remittances and chargebacks, contracts etc) to determine claim validity
• Collaborate with internal teams (Sales, AO, Pricing, Credit, Compliance teams) to resolve disputes and identify root causes
• Communicate with customers to clarify and resolve discrepancies
• Account Reconciliation
• Track deduction trends to identify recurring issues
• Maintain accurate records of all claims and deductions
• Recommend process improvements to reduce preventable deductions and streamline resolution

Knowledge, Skills and Abilities:

• Good Problem solving and analytical skills
• Ability to pay close attention to detail and high degree of customer orientation
• High level of empathy and emotional intelligence
• Experience with SAP and Salesforce
• Ability to read, write and communicate in English in a business setting (B2/C1)
• Proactive, Self-motivated and self-directed individual
• Logistics & Supply chain knowledge desired

Requisite Education and Experience / Minimum Qualifications:

• University degree in Finance, Accounting, Business Administration, logistics or a related field.
• Minimum of two years' experience in a support role within Order-to-Cash, Billing, or supply chain departments.