Senior Trading Operations Associate - Fanatics Markets

Fanatics Markets is the real-money prediction and trading app where you can invest in moments you care about. Built on a secure platform, we let users predict real-world outcomes and trade on events they actually follow — from sports and entertainment to political elections and beyond. Our mission is to redefine how fans engage with the moments and markets that matter most. We're looking for the right people to help us build the future of prediction markets.

As a Trading Operations Associate, you will be responsible for the day-to-day operational management of the pre-live and live Prediction Markets product. This includes supporting markets from creation through settlement and helping to ensure the product runs smoothly and accurately for customers.

You will work closely with Customer Operations, Product, Content, and other internal teams, dealing with incidents as they arise and contributing to improvements that help deliver a consistently best-in-class customer experience.

The role is a hybrid position, based in Leeds or London. The role involves flexible working hours, including evenings, weekends, and public holidays, to support a busy sporting and events calendar.

Key Responsibilities

• Support the creation, monitoring, and settlement of prediction markets
• Manage internal and third-party operational incidents, working with customer-facing teams to resolve issues quickly and minimise customer impact
• Monitor customer-facing markets, ensuring information, outcomes, and settlement are accurate and clearly presented
• Support Customer Operations with market-related queries and issue resolution
• Work with internal teams and third parties to improve processes, tools, and operational workflows
• Support daily market setup and live readiness, working with Trading and Product teams to ensure markets are available and operating as expected
• Support operational performance reporting and analysis linked to customer experience
• Identify issues and opportunities for improvement, taking ownership of practical solutions
• Take on additional operational tasks as required as the product and team evolve

Candidate Profile & Requirements

• Knowledge of or experience with cryptocurrency, blockchain or prediction markets is preferred. 
• A genuine interest in prediction markets is essential, whether through direct experience or a strong desire to build expertise in this space.
• Understanding of sports trading operations or prior trading experience is preferred.
• Exceptional attention to detail, with the ability to maintain accuracy and sound judgment in a fast-paced, high-pressure environment.
• Proactive self-starter who communicates clearly, raises issues early, asks thoughtful questions, and drives solutions independently.
• Collaborative team player who partners effectively across Customer Operations, Product, and Trading teams.
• Highly organized and reliable, with strong time management skills and a customer-first mindset, understanding how operational accuracy directly impacts the end-user experience.

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. 

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.