Senior Support Analyst

The Senior Support Analyst is a skilled operational support professional responsible for providing high-quality Level 1 and Level 2 support for the Landmark platform and associated systems. This role takes ownership of ticket management, system configuration, monitoring, and data warehouse reporting administration, while also contributing to training, documentation, and system testing activities.

Department

61-416 - Technology - Hyderabad

Employment Type

Permanent - Full Time

Location

India - Hyderabad

Workplace type

Onsite

What you'll be doing:

Support & Triage

• Deliver Level 1 & Level 2 Landmark support — triage, investigate, and resolve incidents and service requests within agreed SLAs
• Manage and maintain ticket queues in Halo and Jira, ensuring accurate status tracking and communication to stakeholders
• Escalate complex issues appropriately to the Technology Analyst or Operations Manager

Landmark Configuration & Testing

• Perform Landmark configuration tasks (channels, products, agencies, scheduling parameters)
• Participate in Landmark regression and smoke testing for releases and enhancements
• Assist with system monitoring and scheduled batch job administration

Reporting & Data Administration

• Administer Data Warehouse reporting — manage user access, scheduled reports, and report queries
• Support ad-hoc data extracts and reporting requests from Finance, Trading, and Operations teams

Training & Documentation

• Deliver training to Foxtel Media staff on Landmark and associated systems
• Maintain accurate and up-to-date operational documentation in Confluence

System Monitoring

• Perform proactive system monitoring and raise incidents for anomalies or outages
• Follow established incident and request management processes

What you'll bring:

• 5+ years in a technical or application support role, ideally in a media or broadcasting environment
• Strong working knowledge of the Landmark platform (configuration and support)
• Proficient in Halo and/or Jira for ticket management and triage
• Experience with Data Warehouse reporting administration
• Solid debugging and support investigation skills
• Familiarity with AWS monitoring and cloud-based environments desirable
• Strong communication and stakeholder management skills
• Ability to deliver training and document processes clearly (Confluence)
• Organised, detail-oriented, with the ability to prioritise in a fast-paced environment

About DAZN

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. 

As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. 

DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:  

Agility and creativity fuel growth and innovation, to Make It Happen. 

Prioritising what matters drives progress and positive outcomes, Focusing On Impact. 

Collective ambition builds optimism and success, in order to Win As One. 

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. 

If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.