Senior Specialist Orderbook Fulfillment

Purpose & Overall Relevance for the Organization:

Drive Order book execution activities by ensuring sales demand will be fulfilled on time and in full. Ensure high level of customer service is provided while fulfilling an on-time delivery for all distribution channels to meet Go To Market dates. Maintain continuous follow up actions to achieve the required KPI targets.

Key Responsibilities:

• Analysis & reporting on order book status and product availability to ensure a high conversion of orders and on time fulfillment.
• Action all system transactions in a manner that commits to adidas internal policy and procedures.
• Ensures accurate order book actions take place on the system in a timely manner as per adidas internal process, (order receiving, allocation, de-allocation, DN creation, invoicing…etc)
• Controls allocation-run, validate stock shortage and other discrepancies and adjust orders based on the alignment with business.
• Creates Delivery Notes as per adidas internal policy, and timely release to the warehouse based on agreed plan.
• Overall controls the campaign and hard launch availability, make sure all the products are posted and according to the sign off plan.
• Confirms deliveries to customers and shares posting reports and invoices. Raises to Account Manager in case of any issues related to orders, payment or delivery of goods.
• Leads the posting process, make sure all the products are posted at the right time with right quantity, all the business needs are addressed in the posting.
• Ensure monthly RFC net sales targets are fulfilled and any challenges are highlighted.
• Represents OBF function output to internal stakeholders.
• Support on project & process improvement initiatives of OBF processes.
• Leads system testing and make sure to smoothly go live.
• Participates in cross-functional S&OP meetings (Planning, Purchasing, Sales).
• Provides support during internal and external auditing.
• On Time In Full KPI’s analysis and drive for improvement
• Other duties as assigned.

Key Relationships:

• SCM departments (purchasing, inbound & distribution center)
• Sales
• Customer Service
• Finance
• Category Management 
• Marketing Operations

KPIs:

• On Time/In Full Availability
• On Time/In Full Delivery

Knowledge and Abilities: 

• Strong understanding and experience in operational supply chain process environment.
• High analytical and follow up skills.
• Having the ability to initiate and drive process improvement and enhancements.
• Resilience and ability to meet critical deadlines with good planning and organizational skills.
• Outstanding interpersonal and communication skills to interact effectively and efficiently on different layers of the organization.
• Good expertise in any ERP system.
• Advanced excel user.
• High degree of self-motivation & team play.
• Knows how to work in a matrix organization.

Requisite Education and Experience / Minimum Qualifications:

• Bachelor’s degree from accredited college or university degree with emphasis on the area of business, logistics, planning, Supply Chain or operations
• 4+ years experience in Operations/Logistics, and/or Customer Service, preferably in apparel/fashion/shoes industry.

IT Skills:

• SAP : Good
• Excel : Advanced
• Outlook : Good
• Word : Good
• PowerPoint : Good

Language Skills:

• English: Advanced
• Arabic: Advanced