Senior Specialist, Ecom, Inventory and Returns

Snr Specialist, eCOM, Inv and returns

Department:

Operations

Direct Reporting Line:

Snr Manager SCM/Manager Operations

Indirect/secondary reporting line:

-

Subsidiary/country:

adidas/Vietnam

Location:

Vietnam

GSMS Grade:

P1

Number of Personnel Managed:

-

Cost Center/Budget and/or Revenue Responsibility:

Yes

Purpose & Overall Relevance for the Organization:

Responsible for overall eCOM orders fulfillment and Inventory, returns and reconciliation.

Key Responsibilities:

Primary

1. Supporting eCom business growth by managing daily warehouse outbound picking & distribution operations (adidas & adiGolf) are functioning safely with high level of accuracy, efficiency (cost & process) and productivity.
2. Optimizing outbound delivery performance with cost saving initiatives; strengthening processes and policies; leveraging systems.
3. Analyze and coordinate with eCOM channel team Sales for warehouse capacity planning at daily/ weekly/monthly and align 3PL on the same
4. To keep track the accuracy of consumer shipments and on time delivery & coordinate consumer claims handling and investigation between CS and 3PL warehouse team.
5. Responsible for eCOM cancellation driven by DC/inventory and work with all teams to meet target of <0.5%.
6. Work closely with Senior Manager SCM on various eCOM projects and initiatives and become one point of contact for all eCOM related projects/issues and topics
7. Work closely with eCOM channel team on peak and burst activations such as 6/6 or 11/11 and align DC capacities to deliver business as per agreed SLA
8. Maintain DPE as per agreed lead time to ensure and deliver SLA to consumers
9. Deliver eCOM COTIF and 3DD as yearly targets
10. Responsible for all eCOM returns, timely closure of RMA and ensure stock in back in the racks by working closely with CS teams and 3PL teams
11. Conduct deep dive analysis of eCOM returns and identify major factors driving returns and work with cross functional teams to reduce the returns %
12. Ensuring continuous creative improvement process thru problem identification and problem analysis.
13. Be responsible for 3PL Warehouse KPIs Performance, analyze & identify areas of improvement.
14. Vigilant in being the gatekeeper in any deviation in process.
15. Constantly analyzing the “health” status of the eCOM orders with the help of collected data.
16. Conduct regular audit check on 3PL POD, process and documentation
17. Ensuring timely submission of Flash report with high level of accuracy and other reports assigned.
18. Coordination and Communication with “internal customers” with regards to eCOM activities

Inventory and returns responsibilities:

• Work with 3PL DC team on cycle count plan and make sure the progress & result under control to meet the quarterly & yearly plan and the target.
• Make sure the physical goods are consistent with the system data (Daily Snapshot)
• Push related team to continually improve the stock accuracy.
• Daily take trouble-shooting and give great support to insure the operations running smoothly.
• Work with stakeholders and system lead to resolve snapshot discrepancies due to system issue with tickets and consistent follow ups.
• Prioritize to arrange the tasks reasonably when facing multi-tasks especially for special handling & additional support.
• Monitor the error/control daily report exactly.
• Report the cycle count result with reasonably analysis by weekly/monthly.
• Offer the recheck/audit data monthly for strategy execution.
• Give reasonably analysis for IB/OB daily operation's mistakes and raise the suggestion to perfect & optimize the process.
• Take complete responsibility for returns and claims (B2B and B2C), including:
  • Coordinate with Customer Service, Finance, GBS Finance, and LMD to reconcile COD balances and customer refundable amounts following processing and Goods Received (GR) returns.
  • Verify and reconcile compensation and coin deduction statuses from LMD providers based on the RRP of defective or damaged goods during transit and delivery.
• Work with internal teams on appropriate approvals and work with 3PL teams to execute returns and claims as per agreed timelines.
  • Generate compensation requests through aSIP and adiComp.
  • Coordinate with Customer Service, the Claim Center, customers, and Third-Party Logistics (3PL) providers to ensure compensation for all eligible incidents.
• Ensuring timely submission of Flash report with high level of accuracy and other reports assigned.
• Verify monthly 3PL invoices with internal data, trouble shoot for any discrepancies and process Pos accordingly

Perform any other roles or duties assigned by the Manager, Operations, which is deemed reasonable, practical and logical.

Knowledge, Skills and Abilities:

Competencies

• Communication with others
• Manage relationship & diversity
• Planning and Organizing
• Analysis and problem solving
• Manage Business (Processes and Projects)
• Learning and self-development

Pre-requisite Knowledge / Skills

Diploma in Logistics Management or related field

Minimum 3 years work experience in logistics operations, preferable experience in the sport or clothing industry

PC literature, excellent oral and written communication skills in English and local languages

Signature

Signature

Line Manager's Name

Employee's Name

Date

Date

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE: Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.