Senior Specialist - Athlete Services

In short

The Athlete Services Specialist drives the operational engine behind On’s regional and global athlete ecosystem. By streamlining seeding logistics, product forecasting, on-site event experiences, and administrative workflows, this role ensures our world-class athletes receive seamless support. The strategic ‘why’ is to eliminate operational friction for athletes and Athlete Managers, elevating On’s reputation as the most athlete-centric brand in sports. The Athlete Services Specialist role reports to Lisa Kroth on the Athlete Strategy & Partnership team.

Your Mission

• Manage RPA inputs and end-to-end tracking for seeding, kit drops, and product orders, while partnering with Demand Planners and the EMEA counterpart on demand forecasting.

• Coordinate and deliver white-glove operational and logistical support for high-priority gatherings, key events, and the annual regional Athlete Summit.

• Oversee on-site event logistics, including nutrition, shelter, ground transportation, and coordinate personalized athlete gifting and milestone initiatives.

• Facilitate smooth athlete transitions into On's ecosystem by managing dedicated onboarding support and event-based communication channels.

• Proactively track the master athlete calendar and travel schedules to align athlete product needs with cross-functional product timelines.

• Execute administrative excellence by managing prompt invoice processing and financial coordination for athletes and external vendors.

Your story

• Professional experience in logistics, supply chain, or operations, with a strong understanding of order-entry workflows, product forecasting, and inventory tracking.

• Hands-on experience with ERP/RPA systems (such as Microsoft Dynamics) and data management tools.

• Proven track record in event planning, on-site execution, and delivering high-touch hospitality tailored to elite talent, partners, or corporate events.

• Exceptional cross-functional collaboration skills, with the ability to navigate regional and global matrix structures across product, marketing, and finance.

• An athlete-first mindset, showing high empathy, adaptability, professionalism, and discretion when dealing with high-profile individuals and confidential matters.

Attributes of a successful candidate:

• Logistics & Order Management Proficiency: Skilled in RPA systems, Microsoft Dynamics, order-entry workflows, and product forecasting to manage inventory efficiently.

• Event & Hospitality Execution: Expert in event planning and on-site hospitality, ensuring seamless operations and premium experiences.

• Cross-Functional Collaboration: Highly effective at connecting teams (product, marketing, finance) within global and regional matrix structures.

• Athlete-First Mindset & Discretion: Empathetic, detail-oriented, and highly adaptable, maintaining strict confidentiality while serving elite athletes.