Senior NA Partnership Transformation Digital CX

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

WHO YOU’LL WORK WITH

You will joining the North America Partnership Transformation team, supporting our Partner’s digital business. Our team’s role is to create differentiated retail and digital Consumer Experiences with Partners that elevate Brand & Business priorities. You will work with x-functional teammates, such as Partnership Transformation, Partner Marketing, Sales, Merchandising, Operations, as well as with Geo and Global teams responsible for helping drive an elevated consumer experience across our Partner’s digital landscape. You will also work closely with external agencies in ensuring we are rapidly elevating the consumer journey through new concepts and digital capabilities for our consumers.  

As the Senior, NA PT, Digital CX, you will report directly into the Lead, NA PT Digital CX.

WHO WE ARE LOOKING FOR

Our mission in the NA Partnership Transformation Digital CX team is to ideate and scale proven consumer experience (CX) capabilities across the marketplace, in service to our Partners. We are looking for a candidate to support the following:

• Support the NA Partner Digital business, on behalf of Partnership Transformation
• Support the ideation & ownership of the external CX digital capabilities across omni-channel retail
• Acts as the subject-matter-expert (SME) of NA PT across current digital capabilities (i.e. UGC, ePDP Excellence, Digital Optimization)
• Partner closely with x-functional Digital stakeholders to deliver against the Digital CX strategy
• Work with non-routine information and develops recommendations for ideas or services

WHAT YOU’LL WORK ON

You’ll be responsible for elevating the Nike consumer experience capabilities across our largest Partner digital ecosystems. From piloting new digital capabilities to scaling proven capabilities, you’ll work cross-functionally to bring the best of Nike to life in Partner.com:

• Adopt and adapt digital best practices to win with seasonless initiatives
• Support our initiative to scale ePDP content across must-win FOP’s
• Partner with agencies towards elevating digital optimization (removing friction and increasing Nike’s brand distinction on Partner sites)
• Translate consumer insights into actionable consumer journey experiences
• Foster a test & learn approach, together with MPU PT team, to unlock and optimize digital capabilities
• Results-orientation: set up initiatives for success by ensuring they are focused on the right KPI’s and then help track against them

WHAT YOU BRING

• Bachelor’s degree in Marketing or related field. Will accept any suitable combination of education, experience and training
• 5+ years of Digital CX experience 
• An understanding of the sport consumer, shopping behaviour’s, retail journeys and retail trends
• Pre-emptive problem solver, with an ability to assess an issue and develop action steps for resolution
• Able to work as part of a matrix, with an ability to collaborate cross-functionally towards a common goal

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.