Senior Manager Workplace Management

Purpose & Overall Relevance for the Organization:

The role is responsible for the continuous quality improvement and the coordination of Facilities Management at the adidas locations in Greater China with focus on headquarter building in Shanghai. This role will set the highest quality standards for Facilities Management (Building Maintenance, Janitorial, Office Services, Food Services, Moves/Adds/Change projects, etc) for the facilities through collaboration with the client groups and the GCA Workplace Management Team.

Key Responsibilities:

• Lead various tasks with high complexity and regional / functional responsibility that require in-depth operational experience in the respective area.
• Manage and deliver consistent, first-class facility management service standards (technical and infrastructural FM) of the adidas locations in the region within the agreed budgets, schedules and scope, focusing on experience, expectations and our customer’s (our departments and employees) requirements regarding the best work environment for adidas employees.
• Plan and manage small projects in responsible service area from initiation through delivery, including timely reporting in PPM systems as applicable.
• Manage effective operation and continuous development of building system procedures and programs including maintaining accuracy and support of the “integrated management system” (IMS) audit.
• Identify and manage relationships with key stakeholders and build a network that integrates relevant departments within Workplaces and adidas to implement and embed organizational changes.
• Manage and deliver measures and structures for the consistent improvement of the "Employee Experience" through the effective management of all service providers and internal stakeholders.
• Regularly audit external onsite service provider team to ensure contract compliance and expected service levels to ensure maximum operational satisfaction.
• In partnership with WP Leadership Team, creation and compliance with regional performance indicators (KPIs) and service level agreements (SLAs) related to all facility and employee experience operations.
• Develop and actively manage annual operational and capital budgets, and prepare multiyear capital system and infrastructure plan for all service areas in close partnership with relevant business financial controller. Ensure accurate forecasts and effectively communicate risks and opportunities to leadership.
• Implementation of efficient operations of all service areas, proactively identify opportunities for cost savings. Manage and ensure accurate invoicing from service providers. Manage financial, facility management processes and accurate/timely reporting insuring accurate quarterly and annual forecasts.
• In partnership with WP Leadership Team, develop and implement process related to internal corporate employee moves and workplace environment changes driven by business requirements, workplace evolution and analysis of utilization trends.
• Ensure Health & Safety requirements and reporting are in accordance with the applicable local laws and guidelines and minimizing possible risks.
• Manage team members; if applicable, collaborate with dotted line manager for performance reviews and provide feedback.
• Manage team performance through setting clear expectations and priority management.
• Manage team behavior that drives learning and continuous improvement.

Key Relationships:

• Workplaces team local and region
• Labor Relations/HR
• Workplaces regional operation leaders & Workplaces Global Teams
• Respective business functions (GOPS, Finance, IT, Brands, Sales, Security,
• Authorities
• External suppliers on site
• Landlords

Knowledge, Skills and Abilities:

• Ability to implement business strategies with end to end mindset.
• Contribute significantly on managing a clear framework for the work of team members / project teams.
• Ability to collaborate with internal teams and key stakeholders.
• Excellent communication skills including impactful presentation and influencing skills.
• Ability to deliver effective written and formal communications at all levels in corporate environment.
• Proven abilities to deliver results with tight deadlines and deal effectively in pressured situations.
• Ability to work in a fast-moving environment with different international cultures.
• Business mind-set: Strong numerical and analytical skills, experience in finance
• Strong knowledge of MS Office (Word, Excel, PowerPoint).
• Knowledge of controlling systems and integrated workplace management systems (IWMS).
• Focus on service and customer satisfaction, leadership / leadership culture.
• Motivated, proactive and innovative implementation of corporate goals.
• Project management, quality management and purchasing experience.

Requisite Education and Experience / Minimum Qualifications:

• Degree related to facility management or related field or equivalent combination of training & experience.
• Minimum 10 years working experience in respective area.
• 2+ years of experience in leading a business area and in people management.
• Experience in medium to large project or program management.