Senior Manager GBS Global Process I2C

Purpose & Overall Relevance for the Organisation

GBS, the engine that designs, builds and operates consistent adidas end-to-end business services & solutions globally to drive the transformation TO ONE ADIDAS enabling our Business Partners to focus on core business.

GBS prioritizes executing transitions, process and solution roadmaps. Implementing one service framework, performance measurements and GBS customer board. Furthermore, GBS is driving the implementation of robotics process automation (RPA).

It is the overarching goal to move the adidas Group to a much more consistent, standardized and automated operating model with solid governance, architecture and operating model

The I2C stream is one of the global streams who designs and implements end to end services & solutions as Global Process Owner (GPO). GPO’s can effectively cross-collaborate with multiple stakeholders to define the current and future state of adidas business and its processes, identifying issues and risks, suggesting mitigation strategies and driving towards technology solutions.

GBS Operations operate by executing Global Process Owner services and solutions.

I2C collaborates with the stakeholders in adidas to create a customer journey that exceeds the expectations of the customer & consumer.

Scope of I2C

• Credit and collection management
• Dispute management
• Cash Application

Key Responsibilities and General Accountabilities

• Develop new and adjust existing end to end processes/ services, standards or operational plans, and deliver results with direct impact on I2C stream, other streams and markets.
• Significantly contribute to the I2C priorities, KPI’s and OKRs within the overall GBS roadmap
• Manage transformation initiatives including GAP analysis related to the GBS operation centers/markets and provide process competency with a specific focus on I2C
• Design, develop and implement process standardization, harmonization, automation, RPA, AI
• Manage and execute new I2C systems/ technology/methodology roadmap and process change, upskill, train and execute
• Contribute to selection of tools, techniques and systems according to architectural requirements and demands
• Assess concepts and systems by finding scalable and future proven solution approaches in the standard solution, with workarounds or custom developments where needed.
• Evaluate issues or new business requirements and translate into system enhancements.
• Assist with defining new requirements associated with global integration projects
• Manage testing support for new system enhancements and project implementation
• Collaborate with delivery teams to ensure efficient and effective design, development, and implementation of new tools
• Identify improvement potential, problems and feasibility of process change with stakeholders through variance analysis and effective usage of data, create transparency on priorities, develop solutions/ processes/ deliverables and facilitate recommendations for fact-based decisions ending into regular continuous improvements.  
• Support standardized reporting, measurements, KPI and ad hoc analysis in line with SLA’s together with Delivery Excellence team securing quality, timeliness, compliance and productivity of services and processes
• Lead medium – large sized projects with the respective profound process and technical knowledge within the boundaries of time, cost & quality, focusing on the customers expectations, implement results and ensure sustainability of solution.
• Use and recommend project control solutions for planning, scheduling and tracking projects
• Provide comprehensive expertise for I2C areas in line with latest taxonomy/ activity split, processes and technology towards operational and market finance teams
• Coach, guide and develop assigned team members

Key Relationships

• GBS O2C Senior Director
• Global GPO O2I
• Operational O2C Teams in Operations Centers
• GBS Global Governance

Knowledge, Skills and Abilities

• Extensive experience and understanding of GBS / Shared Service environments
• Deep understanding of GBS processes
• Holistic end-to-end thinker
• Understanding of the relevant I2C sub-processes
• Experience in process design, process mapping, improving process quality, process review and compliance
• Experience of digital transformation including Robotic Process Automation (RPA) and Artificial Intelligence (AI)
• Broad SAP knowledge (SD, FICO, etc)
• Ability to communicate technical information with business relevance to both technical and business audiences
• Ability to apply continuous process improvement concepts and tools
• Willingness to travel
• High degree of customer orientation
• Fluent in English (verbal and written)
• Excellent communication skills and an international mindset
• Ability to think strategically as well as tactically
• Excellent analytical mindset
• Cross functional and cross GPO mindset
• Familiarity with project management, strong planning and organization skills, and ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines
• Ability to work independently
• Understand the purpose and benefits of modelling as subject matter expert and contributes to usage of knowledgebase
• Ability to provide a clear framework for performance to team
• Result orientation and pro-activity
• Identify the appropriate stakeholders for your area of work and manage these relationships to meet stakeholders’ business needs and align expectations.

Requisite Education and Experience / Minimum Qualifications

• Degreein Business Administration or IT or related areas, or equivalent combinations of educations
• Minimum of 5-8 years of relevant work experience of I2C
• Ideally multiple years of experience in shared service center organizations
• Strong understanding & knowledge of regional and global market landscape and the respective customers 
• Project management experience