Senior Manager, Accreditation - FIFA World Cup 26™

Who We Are:On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

THE ROLE  
 
The Accreditation Senior Manager will, under the responsibility of the Accreditation Director, manage the On Location Accreditation process for all On Location Workforce for the FIFA World Cup 2026™. This management role demands close coordination with Workforce Operations to ensure seamless access to venues and hospitality spaces across the three Host Countries and 16 Host Cities. 
 
The Accreditation Senior Manager will also be responsible for developing and implementing the event-time Accreditation resolution function, as well as producing internal Accreditation training content in close collaboration with On Location’s Delivery functional areas. The ideal candidate will possess strong operational and collaboration skills, will establish clear procedures, monitor performance and drive continuous improvement to deliver best-in-class Accreditation services for the On Location Stakeholders. 
  
ESSENTIAL FUNCTIONS & RESPONSIBILITIES  

• Build in collaboration with OL Workforce and according to FIFA guidelines, the Tournament Accreditation matrix for OL staff, successfully collating roles and access requirements of all OL employees, fixed-term employees and temporary tournament staff

• Coordinate with the Workforce Operations (WFO) Team the successful collection of OL employees, fixed-term employees and tournament staff data, and its submission onto FIFA’s accreditation system in due time. 

• Manage OL’s account on the FIFA Accreditation platform, ensuring thorough data management and reporting to OL stakeholders

• Oversee Workforce communications, providing clear guidelines for data submission, offering ongoing support for applications, and delivering detailed instructions for Accreditation collection processes. 

• Develop and implement the Accreditation issue resolution system, overseeing the end-to-end implementation process, technology integration, and staffing, to ensure swift and effective resolution of inquiries and minimal disruption. 

• Produce Accreditation training contents for OL stakeholders in collaboration with Workforce Operations Team. 

QUALIFICATIONS  
 
Education & Experience: 

• Bachelor's Degree in Project Management, Communications, Business administration, or a related field preferred, or equivalent professional experience. 

• Strong background in large-scale event operations, demonstrating an ability to navigate complex logistics and high-pressure environments

• Hands-on experience in Accreditation operations, specifically delivering high-volume access requirements for major events. 

• Proven track record of implementing or scaling support operations (call center, helpdesk, customer service hub, or similar). 

• Prior involvement in major sporting events is highly beneficial, with a preference for experience working with large, international teams. 

• Familiarity with FIFA's operations and working within one of the FIFA World Cup 2026™ Host Countries or Cities is highly advantageous. 

Skills & Abilities:

• Exceptional project management skills, with a strong focus on organization, problem-solving, and meticulous attention to detail. 

• Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and adapting quickly to changing circumstances. 

• Customer focus, with a strong orientation toward client satisfaction, service quality and resolution speed. 

• Extensive experience working with Event Management, Candidate Management Systems, and Accreditation tools, ensuring seamless processes and data integrity. 

• Proficient in analyzing data related to access requirements, with a focus on accuracy and trends. 

• Self-motivated with the ability to work autonomously in remote settings, maintaining high standards of performance and accountability. 

• A collaborative team player with a flexible, positive attitude, eager to contribute to a successful event execution. 
   

TRAVEL REQUIREMENTS  

• Must be flexible with work hours, including nights, weekends, and holidays.  

• Domestic travel will be required, with an estimated travel range of 10-15% annually.  

Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Rate Minimum:

$86,250 annually (minimum will not fall below the applicable state/local minimum salary thresholds)

Hiring Rate Maximum:

$115,000 annually