Senior Lead - Facilities Manager EMEA

In short

As Senior Lead Facility Manager EMEA, you will strategically oversee and operationally manage our portfolio of Retail, Corporate (Workplace) and OAC facilities, delivering operational excellence and a premium brand experience across all locations. This role is critical to driving seamless execution, sustainability integration, and the highest standards of facility performance and compliance. You'll be responsible for structured preventive and corrective maintenance, new store lifecycle management, vendor relationships, budget management, regulatory adherence, and sustainable operations.

Your Mission

Facility Operations & Premium Brand Experience:

• Ensure all Retail, Corporate (Workplace) and OAC spaces consistently reflect premium brand standards through proactive facility management, superior maintenance, and excellent infrastructure
• Oversee structured preventive and corrective maintenance programs, continually improving workflows to reduce downtime and optimize facility performance.
• Conduct structured, documented site inspections, swiftly addressing and resolving issues impacting user experiences.
• Establish robust KPIs and regularly report to senior leadership on operational trends, risks, and efficiency metrics.
• Implement innovative solutions and proactive process improvements to enhance operational efficiency and cost-effectiveness.
• Manage light renovation projects, aligning with brand standards, operational needs, sustainability goals, and CAPEX budgets.

New Facility Openings & Lifecycle Management:

• Lead end-to-end facility readiness for new retail and corporate site openings, from pre-construction assessments to steady-state operational handover.
• Develop and document structured facility workflows to ensure seamless transition from Retail Construction through Facilities Management into Operations
• Provide expert feedback on facility design plans, optimizing long-term maintenance efficiency and cost management.
• Set up and manage utility services for new sites, continually monitoring consumption for efficiency optimization.
• Supervise general contractors and Integrated Facility Management (IFM) providers during site handovers, ensuring smooth acceptance and operational integration.
• Track occupancy and collect data to inform space and strategy planning during rapid growth phases
• Collaboarate with stakeholders to analyze and forecast space requirements

Vendor & Budget Management (OPEX & CAPEX):

• Strategically oversee regional OPEX and CAPEX budgets, ensuring alignment with annual financial plans, optimizing spending, and maintaining rigorous cost controls.
• Develop and implement regional vendor procurement strategies, securing competitive pricing and service quality through consistent evaluations.
• Leverage financial forecasting tools (ServiceChannel, Coupa, Looker, D365) for precise budget management, reporting, and proactive financial planning.
• Conduct initial cost analysis for new site feasibility, supporting accurate financial forecasting through the Store P&L Proforma.
• Establish preventive maintenance programs with vendors, ensuring adherence to local regulatory requirements and lease agreements.

Compliance & Documentation Excellence:

• Ensure strict compliance with health, safety, and environmental regulations across all managed facilities, integrating compliance seamlessly into daily operations
• Maintain audit-ready compliance records, managing inspections, permits, safety certifications, warranties, and insurance documentation centrally (ServiceChannel/FM Google Drive).
• Collaborate proactively with Retail, Operations, HSS/Risk, and Finance teams to support business continuity and regulatory adherence.

Sustainability & ESG Initiatives:

• Drive and implement sustainability initiatives, including eco-friendly procurement, waste management, energy conservation, and responsible resource use.
• Track and report facility-related ESG metrics, ensuring accurate and timely annual environmental impact reporting to the Sustainability team.
• Source and onboard Recycling and Waste Management vendors to ensure responsible disposal practices and transparency in reporting.

Cross-Functional Collaboration & Communication:

• Partner closely with Retail, Real Estate, Construction, IT (Technology), Workplace Experience Teams/ Hospitality, Finance, HSS, Landlords, Sustainability, and Operations teams to align facility management strategies with overarching business goals.
• Establish routine touchpoints with stakeholders including Store Managers, Regional Leads, and operational partners, proactively addressing facility needs.
• Serve as a key liaison, providing structured operational updates, identifying risks, and highlighting opportunities for improvement and strategic alignment.

Your story

• Minimum 10+ years' proven experience in Facility Management, Maintenance Operations, or Retail FM leadership.
• Strong expertise in vendor management, contract negotiations, procurement strategies, and budget oversight (OPEX & CAPEX).
• Extensive knowledge of compliance standards, health & safety regulations, and sustainability practices in facility operations.
• Demonstrated proficiency with CMMS platforms (ServiceChannel preferred) and financial management tools.
• Exceptional organizational, communication & stakeholder management skills, proactive crisis management, and emergency response experience.
• Ability to effectively manage multiple priorities in a dynamic, fast-paced global environment.
• Proven leadership and team management experience
• Fluent in English and ideally German

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

• Step One

  It starts with you...

  You'll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

• Step Two

  Interview with a recruiter

  What ignites your spirit? This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture. Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

• Step Three

  Interview with a hiring manager

  Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

• Step Four

  The Case Study

  What's your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. This is your chance to show us what you’ve got. So express yourself. Be you.

• Step Five

  The Experience Day

  Your first taste of the Oniverse. This is a time to meet some of the people you'll be working closest with. In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do.

• Step Six

  The Result

  Are we a good fit? We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you? No matter the outcome, we’ll give you meaningful feedback.

Step One:

It starts with you...

You'll start by submitting your application to a specific role.

We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.