Senior Director, Supply Chain Management Pacific

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION

As the Senior Director, Supply Chain Management (SCM) for the Pacific (PAC) Cluster, you will lead end-to-end supply chain operations across Australia, New Zealand, and Export Markets. This role is responsible for overseeing inbound and outbound transportation, last-mile e-commerce delivery, customs operations, inventory management, order fulfillment, distribution center operations, and overall product supply.

You will be a key member of the Pacific Senior Leadership Team (SLT), driving business success and strategic initiatives across the region. The role reports to the Vice President, Supply Chain Management – Emerging Markets, with a functional reporting line to the General Manager, Pacific Market.

KEY RESPONSIBILITIES

• Shape the regional supply chain roadmap in alignment with global SCM strategy and market objectives.

• Lead all end-to-end operations: logistics, transportation, e-commerce delivery, customs, inventory, order fulfillment, and warehousing.

• Build strong partnerships with senior stakeholders across commercial, finance, brand, and key accounts to ensure execution excellence and strategic alignment.

• Contribute to the cluster’s broader business strategy, bringing a general management mindset to support market growth beyond traditional SCM.

• Champion and deliver major infrastructure projects, including new distribution centers critical to business expansion.

• Lead the setup and evolution of the region’s order fulfillment function.

• Optimize product availability and delivery performance, ensuring competitiveness through speed, service, and efficient inventory.

• Manage and inspire a team of 47 supply chain professionals, fostering high performance and growth.

• Use data-driven insights to continuously assess and improve supply chain performance and operational processes.

• Oversee three distribution centers and third-party logistics (3PL) providers, driving excellence in warehousing KPIs and operational efficiency.

• Partner with e-commerce teams to enhance own.com and marketplace logistics performance, ensuring delivery of key SLAs.

• Collaborate cross-functionally on innovation projects such as RFID implementation, locker room initiatives, and enhanced value-added services for retail.

• Support long-term infrastructure planning in collaboration with global teams, aligned with the market’s growth strategy.

• Partner with procurement teams to lead tenders for transportation, last-mile delivery, and customs brokerage.

• Own and manage financial performance of the SCM function, including budget planning and oversight of cost-to-serve (COS) and inventory KPIs.

• Ensure robust monitoring and reporting of supply chain metrics such as on-time availability (OTA), on-time in-full (OTIF), cost efficiency, and service level.

• Balance demand and supply through strong S&OP (Sales & Operations Planning) routines in partnership with Finance.

• Prepare business cases and execute approved supply chain projects within budget and timelines.

• Lead customer collaboration efforts to align supply chain capabilities with commercial needs.

• Ensure compliance with all regulatory requirements, global policies, and internal controls.

• Drive continuous improvement programs and proactively identify opportunities to increase profitability.

• Maintain high levels of employee engagement through coaching, training, and development.

KEY RELATIONSHIPS

• Vice President, SCM – Emerging Markets

• General Manager, Pacific Market

• Pacific Cluster Senior Leadership Team

• Demand Planning and Commercial Teams

• Brand, Finance, and Key Account Functions

• Emerging Markets Financial Controller

• Global Customs and Logistics teams

• External stakeholders: Distribution center providers, freight forwarders, customs brokers, and other key suppliers

KNOWLEDGE, SKILLS AND ABILITIES

• Deep expertise across all core areas of supply chain operations, including warehousing, transportation, fulfillment, sourcing, and inventory.

• Strong commercial acumen with a holistic view of business performance.

• Ability to think strategically and act beyond traditional SCM boundaries.

• Analytical and process-driven mindset with a track record of delivering results.

• Inspirational leadership style with proven ability to develop and empower high-performing teams.

• Action-oriented, confident decision-maker who drives execution with pace.

• Excellent communication and interpersonal skills across all organizational levels.

• Customer- and consumer-focused with a clear understanding of profitability levers.

• Demonstrated experience in owning and managing complex projects from concept to delivery.

• Self-motivated, disciplined, and results-focused.

• Strong understanding and embodiment of collaboration, creativity, and confidence in leadership.

• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word); SAP experience is a plus.

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS

• Bachelor’s degree in engineering, operations, logistics, business administration, or a related field.

• Minimum of 15 years of progressive experience in Supply Chain Management, Logistics, or Operations, with leadership of sizable teams.

• Experience in retail, FMCG, or sporting goods industries is highly desirable.

• Fluency in English is required.