Senior Director, Recruitment Strategy & Operations

Job Description

Who We Are
Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities.

Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally.

The Role

The Senior Director, Recruitment Strategy & Operations will set and drive the global recruitment strategy, ensuring the organization attracts top talent and builds critical capabilities across CAA functions. This role will lead the development of key capabilities, systems, and processes from the ground up, shaping a scalable, data-driven, and equitable recruitment strategy.

As a key leadership role, the Senior Director will build trusted relationships across the business, define and deliver global hiring infrastructure, and ensure recruitment operations, sourcing, labor market intelligence, and employer branding are aligned to support CAA’s strategic talent goals.

Sourcing & Market Intelligence

• Partner with HRBPs, Finance, and Agency Operations on strategic workforce planning and talent pipelining.
• Deliver proactive sourcing and market mapping for hard-to-fill and executive-level roles.
• Leverage labor market insights to inform sourcing strategies and support decision-making.

Recruitment Operations

• Design and standardize global recruitment processes (e.g., requisition approvals, job postings, assessments, scheduling).
• Align with HR Operations to optimize the recruitment tech stack (e.g., Workday, AI tools).
• Support Recruitment Delivery and Early Careers teams with training and operational updates.

Data, Analytics & Reporting

• Collaborate with the HR Data team to define key recruiting metrics and dashboards.
• Analyze data to track performance (e.g., time-to-fill, sourcing effectiveness) and inform strategy.
• Provide actionable insights to senior leadership.

Talent Brand

• Lead the development and execution of a global employer brand strategy.
• Partner with Communications and Creative teams to establish and promote the EVP.
• Oversee recruitment marketing efforts across key platforms and manage vendor relationships.

Qualifications

• 8–12+ years in recruitment, with deep experience across sourcing, labor market analysis, and/or operations.
• 4+ years in a leadership role overseeing a recruitment Center of Excellence or equivalent function.
• Proven success building and scaling global recruitment strategies.
• Strong expertise in recruiting operations (ATS, assessments, candidate experience, etc.).
• Direct experience leading global sourcing efforts and managing executive search.
• Data-driven with strong analytical skills and fluency in ATS/CRM systems (e.g., Workday, Greenhouse).
• Skilled in leading dispersed teams and navigating matrixed global environments.
• Excellent communication and stakeholder management skills, including executive influence.
• Passion for inclusive hiring and equitable recruitment practices.
• Experience managing large-scale vendor partnerships across recruitment services.

Preferred Qualifications

• Experience with global workforce planning and talent scaling.
• Familiarity with international hiring regulations and compliance.
• Strong understanding of talent market trends, particularly in entertainment.
• Background in global technology recruitment and talent branding best practices.
• Awareness of emerging recruitment technologies and industry innovation.

Location

This is a hybrid role based in our Los Angeles or New York office.
 

Compensation

The annual base salary for this position is in the range of $225,000 - $280,000. This position also is eligible for benefits and a discretionary bonus. Ultimately, the salary may vary based upon, but not limited to, relevant experience, time in the role, business sector, and geographic location, among other criteria. Please speak with a CAA Recruiter to learn more.

Creative Artists Agency, LLC (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, family and medical care leave status, military or veteran status, marital status, family status, sexual orientation, gender identity, gender expression, political affiliation, an employee’s or their dependent’s reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.The absence of a permanent address is not a bar to employment. The Company does not discriminate against individuals based on housing status, including the absence of a fixed address.The Company also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.