Senior Director, Ops Site Leader

We're looking for a senior operations leader with experience leading large teams in a mid-size to large distribution center environment. The ideal candidate has strong management skills and knowledge of the latest technology in warehousing, inventory, and logistics.

This position is based on-site at our Tigard, OR facility. This built-for-purpose facility ensures the highest level of care and security for customer collectibles, whether during grading, secure storage or distribution. The Site Leader is responsible for all aspects of operation at the site, including day-to-day oversight, process improvement, people management and financial objectives.

Responsibilities

• Responsible for the overall safety, quality, performance and customer experience of inbound and outbound operations.
• Monitor and analyze key metrics for day-to-day operations to ensure SLA adherence and overall efficiency.
• Works closely with support partners (HR, Finance, Strategy, and IT to ensure that all approved initiatives have appropriate resources and support, including employee engagement, proactive safety measures, technical security enhancements, etc.
• Partners closely with commercial, growth and product leaders to understand how tech product updates will influence the volume, cadence or product mix within the facility. Ensures that appropriate storage and resources are available, when needed.
• Collaborates in planning, design, development, testing, and implementing new technology or enhancements to existing technology.
• Sets and clarifies expectations for line managers. Measures performance, provides feedback, and holds managers accountable for their performance and the performance of their departments.
• Leverages line managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the facility. Drives innovation from every level of the organization.
• Additional Job Elements:
  • Lift and move shelving units or bins up to 49 pounds each
  • Regular bending, lifting, stretching and reaching both below the waist and above the head
  • Walking in the facility and around area with great frequency; climbing up and down stairs frequently
  • Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
  • Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Position Requirements

• A completed Bachelor's Degree from an accredited university, MBA preferred
• 10+ years leadership experience in a mid-sized to large distribution center environment
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
• Experience with performance metrics and process improvement and Lean techniques
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
• Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays (standard hours of operation are Monday-Friday)

Fanatics Collectibles is a leading licensor, producer, designer, and seller of physical and digital trading cards, sports memorabilia, and other digital assets for entertainment and sports properties globally, as well as a manufacturer of physical and digital trading cards. It has secured exclusive licensing arrangements with major national professional sports leagues, including the MLB, NFL and the NBA, and related players associations, to produce physical and digital trading cards and other collectibles.

Fanatics Collectibles also has partnerships with a number of individual international sports teams and leagues, as well as owners of other entertainment properties granting similar exclusive rights. Fanatics Collectibles recently announced Fanatics Live, expected to launch later in 2023, which will focus on transforming the digital shopping experience through personality-driven content and entertainment.