Seasonal - Retail Services Professional

GENERAL DUTIES & RESPONSIBILITIES:

• Daily order bank management for designated Retail Account(s) to ensure accurate and timely shipments.
• Critical partner to Sales and Operations to determine right action plan for Fanatics and our Retail accounts regarding their orders and shipments to drive and achieve revenue plans, as well as elevate the service Fanatics provides.
• Manage booking deadline order entry and confirmation process, including validation that all expected demand has been entered, and work with Sales to ensure pricing is accurate and that launch dates and requested ship dates are aligned.
• Process sales orders via manually or electronically (EDI) and confirm all orders received accurately / troubleshoot any issues.
• Maintain working knowledge of all internal systems to run internal reporting via BI and FMS.
• Analyze reporting data to provide order status to the Sales team and Retail Buyers, as well as actively root cause and problem solve on any delivery or system related issues in partnership with Operations.
• Maintain vendor compliance to include item setup, vendor applied services, ticketing, special order process, etc.
• Respond to internal and external inquiries regarding orders, shipments, products, vendor applied requirements and pricing.
• Strong understanding of the entire order lifecycle (program launch thru shipment).
• Management of special projects and other duties as assigned.

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Must be results-driven achiever who is detail orientated, able to prioritize tasks and work with multiple deadlines.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.
• Strong written and verbal communication – clear, informative, professional & effective.
• Ability to multitask and thrive in a fast-paced environment.
• Meets deadlines with internal and external partners.
• Strong interpersonal skills with an ability to develop rapport and relationships with all levels of organization internally and externally and actively participates in meetings.
• Positive and motivated, self-starter who takes initiative with minimal supervision. participates in meetings.
• 2+ years of related Account Service and/or Sales Analysis experience
• Professional written and oral communication displaying a courteous manner and desire to assist the customer and internal departments.
• Must be proficient in Microsoft Excel and PowerPoint
• Knowledge and experience with FMS, SAP B1 and Order Management is a strong asset

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).