Salesforce Administrator – Tester

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE POSITION
Our roster has an opening with your name on it

A Software Engineer builds, configures, and maintains CRM workflows and chatbot solutions. They collaborate with product and engineering teams to deliver technical solutions that enhance customer engagement and automate processes. With growing expertise, they take ownership of projects, resolve complex issues, and contribute to system performance improvements.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

Testing and QA

• Execute comprehensive testing (functional, integration, regression) ensuring adherence to security standards and Salesforce best practices.
• Document test cases, collaborate with stakeholders on requirements, and track defects while staying current with platform updates.

Development & Configuration

• Design and implement CRM workflows, chatbot logic, and automation rules.
• Configure system modules to meet specific business needs.

Integration & Automation

• Build and deploy integrations between CRM, chatbot, and other business systems.
• Develop automation solutions to reduce manual work and enhance efficiency.

Technical Support & Issue Resolution

• Troubleshoot and resolve issues related to CRM and chatbot functionality.
• Document solutions and contribute to knowledge sharing within the team.

Data Management & System Optimization

• Perform data migrations and ensure data integrity across systems.
• Monitor and improve system performance by identifying bottlenecks.

Collaboration & Communication

• Work closely with product, design, and business teams to align solutions with business goals.
• Participate in technical discussions and provide input on best practices.

THE STATS
What we're looking for in our next teammate

• Bachelor’s degree in Engineering or similar field
• 2-4 years experience
• Communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
• Extensive knowledge of Salesforce platform, including configuration, customization, and integrations
• Adept with Service Cloud, Einstein Chatbot, Agentforce (or other conversational AI agents such as Sierra.AI, Decagon, etc.)
• Strong familiarity with Jira for Issue Tracking, Testing Pipeline Management, Collaboration & Communication
• Strong analytical and problem-solving skills
• Occasional weekend work as needed

PLAYER BENEFITS
We treat our team right

FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.

The applicable salary range for this position is $98,000 - $128,100 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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