Sales Social and Visual Merchandising Team Lead

At Mitchell & Ness our Sales and Visual Merch Lead is responsible for driving sales performance, enhancing the store's visual appeal, and managing social media engagement. This role includes leading a team to deliver an exceptional shopping experience, optimizing product presentation, achieving sales targets and engaging customers in store and via social media platforms. Reports into the Store Manager; leads and supports the store team. Partners closely with the Marketing team, assists in the execution of a clearly defined social media strategy in a manner that supports marketing and customer support initiatives while increasing brand equity and engagement. Managing all aspects of Social Media interaction between customers and the store to ensure a positive customer service experience.

GENERAL DUTIES & RESPONSIBILITIES:

Sales Leadership:

• Lead and motivate the sales team to achieve and exceed sales targets
• Partner with Store Manager to develop and implement sales strategies to boost store
• Monitor sales performance and provide coaching to team members
• Ensure high levels of customer satisfaction through excellent service

Visual Merchandising:

• Plan and execute visual merchandising strategies to enhance store appearance and attract customers
• Ensure product displays are visually appealing, well-organized and aligned with brand guidelines
• Update displays regularly to reflect new arrivals, promotions and seasonal changes
• Coordinate with the marketing team to implement promotional displays

Social Media Management:

• Develop and implement social media strategies to engage customers and promote the store
• Create and curate content for social media platforms including photos, videos, and posts
• Analyze social media metrics to gauge the effectiveness of campaigns and adjust strategies accordingly
• Execute monthly social media calendar which includes monthly sales objectives and initiatives
• Ensure brand consistency in copy through tone, voice and terminology
• Works with Marketing Team on roll outs of Assets

Team Management:

• Onboard, train, mentor and supervise sales, social media and visual merchandising team members as required
• Provides feedback to associates based on observed job performance, fan comments and knowledge of the work environment
• Schedule and organize team shift(s) to ensure optimal coverage and productivity
• Foster a positive and collaborative team environment
• Communicates expectations for assignments and projects to employees under direct/indirect supervision

Inventory Management:

• Partners and coordinates with Receiving and Inventory lead to ensure merchandise is well-stocked, replenishment plans are created, and inventory is properly displayed
• Conduct regular stock checks and manage inventory accuracy

Store Operations:

• Managing opening and closing procedures, inclusive of having responsibilities as a keyholder
• Maintain store standards, ensuring a clean, organized, and safe environment
• Implement and enforce company policies and procedures
• Assist in managing store budgets, expenses and payroll
• Handles cash register operations accurately, following proper procedures at the point of sale

Customer Engagement:

• Handle customer inquiries, feedback, and complaints professionally
• Implement customer loyalty programs and initiatives

EDUCATIONAL REQUIREMENTS:

Associate degree in business or related field or the equivalent combination of education, training, or work experience. Minimum one year experience supervising a small team within a sales or retail environment.

Knowledge Skills and ABILITIES:

• Prior leadership or management experience preferred
• Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment
• Excellent time management and problem-solving skills
• Ability to work independently and responsibly in a fast-paced environment
• Proficient using Social Media Platforms
• Relevant experience determining a target audience and how to cater unique marketing campaigns to capture consumer attention
• Possess a fun, outgoing, confident, professional demeanor
• Ability to work well with all levels of management, build partnerships and direct team
• Ability to anticipate and solve problems, act decisively and persist in the face of obstacles
• Ability to represent Fanatics/Mitchell & Ness Standards
• Able to balance and prioritize multiple projects while remaining calm under pressure
• Strong verbal and written communication skills
• Creates, collaborates and empowers by delegating projects and tasks to staff
• Results driven and solutions focused
• Ability to work in a fast pace and dynamic environment
• Must be detail oriented
• Sports fan a plus

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).