Safety Management Centre (smc) Support

Company Description

We're Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionising the space as we go. We're home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.



Job Description

As part of our Security Management Centre (SMC) team, and as SMC Support, you will report to the SMC Deputy Manager and be part of a team whose duties include:

• SMC Support will provide telephone support and assistance to our Ladbrokes and Coral shop colleagues, as well as Entain office and stadia colleagues, during and post incident, responding to these incidents in a professional manner. Ensuring the correct level of contact is made to Operational and security teams to enable full support to be provided to the colleague/s 
• SMC Support will be responsible for carrying out weekly Safety checks of Ladbrokes Coral shops and highlight any areas of concern. This may come in the form of CCTV audits, procedural audits, phone surveys or data analysis. 
• SMC Support will provide telephone support and assistance to shop, office and stadia colleagues in high pressure and emergency situations, responding to these incidents in a professional manner. 

• SMC Support will provide assistance to the third-party ARC when required and will ensure the relevant reporting is completed. 

• Using the ServiceNow software, record incidents in a clear and concise manner  

• Ensure all incidents are correctly graded and that incident notifications land with correct stakeholders. 

• Monitor company premises and property using installed security and protection systems. 

• Control and monitor access to premises and property dealing with unauthorised access. 

• Monitor and download CCTV to assist with internal and external investigations as required. 

• View and download CCTV footage to ensure interaction and expectation with External authorities is met. 

• To comply with GDPR and H&S rules and regulations are always complied with. 

• The SMC support role will assist the SMC Manager and undertake their duties as identified in the SMC processes and procedures to ensure that all the services provided by the SMC are effectively delivered. 

 

 



Qualifications

Who you are

• Could you contribute to the maintenance and development of our emergency procedures?
• Do you have a proven track record of working in a team?
• Could you effectively support the maintenance of security in Ladbrokes Coral premises?
• Are you able to strictly follow procedure and policy?
• Effectively help drive down incident rate
• Can you demonstrate excellent customer service?
• Are you familiar with Microsoft Office Suite?

 



Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

In this Nottingham office-based role, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more

 

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

 

Diversity and equal opportunities:

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong.

We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work.

Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.