Revenue & Ticketing Operations Assistant

Are you passionate about being part of a team that delivers unforgettable experiences at one of the world's most iconic venues?

We're looking for a highly motivated individual to join our team and play a key role in supporting event day operations for Experiences by Wembley Stadium.

In this role, you will help ensure the smooth execution of both Core and Non-Core events at Wembley Stadium. Providing a seamless customer journey and supporting our Revenue Operations, Ticketing, Sales and Account Management teams. 

You'll also liaise with a range of internal stakeholders to help deliver on the strategic objectives of both The FA and the Experiences by Wembley Stadium division.

What will you be doing?

• Coordinate and deliver event day ticketing services for all ‘Experiences by Wembley Stadium' events.
• Provide an exceptional level of support and service to both customers and internal teams during event days.
• Assist with end-to-end administrative process for all Experiences by Wembley Stadium, new sales and renewals.
• Ensure accurate and consistent use of all ticketing and CRM systems (Microsoft Dynamics, Fortress, AudienceView).
• Collaborate with Revenue Operations colleagues to enhance and streamline service delivery.
• Executes additional tasks as required to meet the FA's changing priorities.
• Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
• As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:

• Strong Microsoft Office skills, including Excel, Word and PowerPoint.
• Strong attention to detail with a methodical and organised approach to work.
• High level of numeracy.
• Excellent administrative skills.
• Excellent verbal and written communication skills.
• The ability to multitask and work in a challenging, fast-paced environment.
• Capable of working independently and collaboratively in a team environment.
• Effective problem-solving and analytical abilities, acting as the first point of contact for customer queries.
• Flexibility to work varied and long hours.
• Ability to understand and consistently apply organisational policies and procedures.
• The successful candidate will be expected to work on event days, which will involve some evenings and weekends. Which willl be expected to be flexible in line with Wembley Stadium's event calendar

Beneficial to have:

• Previous operational experience in a sports or live music venue.
• Familiarity with AudienceView and other ticketing systems.
• Educated to degree level or equivalent experience.
• IT and data analysis proficiency.
• A passion for sports and music.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being.
• Free, nutritious lunches at Wembley Stadium and St. George's Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional 'Thank You' days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract.)
• A hybrid working model which offers greater flexibility.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work. 

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.