Retail General Manager

General Duties and Responsibilities:

• Drive operational excellence by creating strategic plans and initiating actions that support company objectives.
• Drive the implementation of all Company initiatives through clearly communicated objectives and team priorities.
• Present the store strategy to Retail Leadership, Corporate Business Partners, and Team Partners to inform and educate them on the business, operational efficiencies, product sell through and customer feedback.
• Act as liaison for Team Partner and funnel requests to Fanatics Business Partners as necessary.
• Analyze metrics, daily operations, and P&L to identify opportunities and create initiatives in partnership with the store leadership team to drive operational excellence.
• Quickly adapt and deliver in a fast-paced, high growth environment while leading change
• Demonstrate and maintain the highest levels of fan experience.
• Incorporating Fanatics values when planning daily operational excellence for the Team
• Recruit and build a strong team while driving a culture of high performance and engagement that translates into a best in class fan experience.
• Assess internal talent and recommend a succession plan for employees to Human Resources, District manager and/or Regional Director
• Delegate ‘Manager on Duty' responsibilities when appropriate.
• Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve goals.

Education, Experience and Requirements:

• Bachelor's degree or equivalent work experience preferred, not required.
• Minimum five years retail management experience, preferably flagship store/high profile
• Must possess effective communication and problem-solving skills, collaborative with strong influencing and interpersonal skills.
• Highest level of integrity and ethics, both professional and personal
• Experience managing a team of both exempt and non-exempt employees strongly preferred.
• Demonstrated proficiency in the Microsoft Office Suite and retail point of sales systems.
• Travel as required to In-Venue Retail sites, hot markets and other business needs as assigned.

Job Knowledge, Skills and Abilities:

• Proven ability to identify key business metrics and collaborate with cross functional partners to develop appropriate plans to drive results.
• Proficiency in understanding the fan base to ensure actions taken are in support of maximizing the needs of the marketplace.
• Strong experience with retail finance, including P&L management.
• Strong written and verbal communication skills
• Proven ability to lead operational excellence.
• Ability to work independently while still adhering to company/departmental standards.
• Demonstrated ability to provide clear direction to achieve goals and assign tasks to all employees while offering support and follow up as necessary.
• Experience managing employee relations in partnership with human resources to comply with company policies, state and/or local laws and union activity if applicable.
• Demonstrate ability to create an inclusive environment that fosters development of others supports constructive conflict resolution.

Physical Demands:

• Regularly required to sit stand, reach, bend and move about the facility as needed.
• Must be able to lift and carry up to 30 lbs.
• Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).