Retail Associate- Red River Rivalry

The Event Retail Associate is responsible for carrying out the front-line event setup, carrying out logistics for the retail infrastructure designed for the event, and ensuring operation excellence and flawless execution of retail event operations. Event Retail Associates will assist with the setup, breakdown, and sales of fanatics' merchandise locations. This position must be able to assist with customer interaction, sales transactions, assist with stocking merchandise, and more. The Event Retail Associate will drive results through effective communication and a demonstrated ability to work as a member of a winning team.

General Duties and Responsibilities:

• Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand, Team, and League are always positively represented
• Understand Fanatics' Values and how they relate to the Event Retail Associate role
• Maintain sales floor and/or stockroom standards with an eye to detail
• Troubleshoot sales transactions via the Fanatics Point of Sale System (POS)
• Provide a fun and professional environment for team members and fans
• Assist with stocking of merchandise
• Assist with inventory when needed
• Organize supplies and equipment
• Load and unload merchandise trucks
• Assist as directed by your supervisor to ensure that your assigned location is neat, organized, clean, and fully stocked for all events and set up
• Perform additional responsibilities as assigned by the Leadership team

Job Knowledge, Skills, and Abilities

• Possess a fun, outgoing, confident, and professional demeanor
• Ability to build product knowledge
• Ability to work as a member of a team in fast-paced environments, servicing a diverse fan base
• Ability to maintain high standards of organization and cleanness
• Proven ability to overcome obstacles while maintaining a positive, can-do attitude
• Strong communication, literacy, and numeracy skills
• Ability to be punctual, consistent, and reliable on the job

Education, Experience, and Requirements

• Minimum 18 years of age
• Experience working in venue and retail/merchandise environment
• Ability to work independently and responsibly in a fast-paced continuously changing environment
• Must be friendly, self-motivated, and love meeting new people in an exciting event setting
• Willingness and drive to exceed guest and partner expectations
• Ability to work independently or in a team during setup and to get tasks done efficiently
• Ability to communicate effectively with supervisor and guests
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance
• Must maintain regular and consistent attendance and punctuality throughout the event/assignment, with or without reasonable accommodation

Physical Demands

• Regularly required to sit stand, reach, bend, and move about the facility as needed
• Ability to stand, walk, bend, and move throughout the venue for extended periods
• Practice safe work habits, follow all safety policies, procedures, and company-wide safety training and any additional job-specific safety training
• Follow and encourage your team to follow all safety policies and procedures, look for and report any unsafe work conditions, and complete company-wide safety training and any additional job-specific safety training
• Game Day/ Event scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.)

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).