Retail Assistant Manager - Carolina Panthers/Charlotte FC

The Assistant Manager will take responsibility for the execution of the General Manager’s strategy to drive operational excellence and deliver results through promotions, special events, and fan engagement.  They will support building strong teams at their assigned retail location while providing coaching and performance management for all employees.

The Assistant Manager will report to the Associate General Manager and/or General Manager and work a rotating, full-time schedule including days, nights, weekends, extended hours on game days and during events.

General Duties and Responsibilities:

• Drive operational excellence and strategic plans by performing actions that support company objectives
• Drive back of house operations, Lead stockroom organization
• Execute the implementation of all Company initiatives through clearly communicated objectives and team priorities
• Analyze metrics, daily operations, and P&L to identify opportunities and build initiatives
• Quickly adapt and deliver in a fast-paced, high-growth environment while leading change
• Demonstrate and maintain the highest levels of fan experience
• Incorporate Fanatics values when planning daily operational excellence for the Team based on direction
• Recruit and build a strong team in partnership with the Associate General Manager and/or General Manager while driving a culture of high performance and engagement that translates into an outstanding fan experience
• Assess internal talent and recommend a succession plan for employees
• Execute ‘Manager on Duty’ responsibilities when appropriate

Education, Experience, and Requirements:

• Bachelor’s degree or equivalent work experience preferred, not required
• Minimum two or more years of retail management experience, preferably flagship store/high-profile
• Must possess effective communication and problem-solving skills, collaborative with strong influencing and interpersonal skills
• The highest level of integrity and ethics, both professional and personal
• Experience managing a team of non-exempt employees is strongly preferred
• Showed strength in the Microsoft Office Suite and retail point of sales systems
• Travel as required to In-Venue Retail sites, hot markets, and other business needs as assigned

Job Knowledge, Skills, and Abilities:

• Ability to identify key business metrics to develop appropriate plans to drive results
• Knowledge of fan base to ensure actions taken are in support of improving the needs of the marketplace
• Experience with retail finance, including P&L management
• Shown written and verbal communication skills
• Ability to lead operational excellence
• Ability to work independently while still adhering to company/departmental standards
• Ability to provide clear direction to achieve goals and assign tasks to all employees while offering support and follow-up as necessary
• Understanding of basic employee relations to comply with company policies, state and/or local laws, and union activity in applicable
• Ability to create an inclusive environment that fosters the development of others; supports constructive conflict resolution

Physical Demands:

• Regularly required to sit stand, reach, bend, and move about the facility as needed
• Must be able to lift and carry up to 30 lbs.
• Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if the assigned location is outside of the shop

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. 

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset