Redemptions Associate

Job Title: Redemptions Associate
Department: Autograph & Relic Operations
Location: Sunnyvale, TX
Reports To: Redemptions Supervisor or Inventory Operations Manager

Position Overview

The Redemptions Associate plays a vital role in supporting end-to-end fulfillment operations within the Autograph and Relic department, with a specialized focus on redemption program execution. This position is responsible for inventory transactions, order fulfillment, product inspection, and quality control activities associated with redemptions, backorders, and autograph processing.

This is a hands-on, executional role requiring a high degree of attention to detail, operational agility, and cross-functional collaboration with internal stakeholders across Inventory, Production, and Quality teams.

Key Responsibilities

• Execute redemptions processes in accordance with published subject lists, including inventory moves and transaction recording in Oracle.
• Develop and maintain Sticker & Sign-On assessment sheets using up-to-date Subject Lists.
• Receive, inspect, and stage product for autograph sessions, ensuring compliance with established quality standards.
• Perform product inspections on both signed and unsigned cards, escalating discrepancies or quality issues.
• Manage the receipt and documentation of daily signing events; update internal tracking and communicate status across functions.
• Support creation and distribution of redemption fulfillment lists, leveraging existing templates and distribution groups.
• Handle physical preparation, packaging, and shipment of sketch cards, including inbound quality checks from artists.
• Assist in daily redemptions fulfillment operations, including packaging, encasement, sticker application, and light assembly work.
• Participate in routine and ad hoc inventory cycle counts, supporting reconciliation efforts across memorabilia and autographs.
• Ensure timely and accurate data entry within ERP and inventory management systems.

Qualifications & Skills

• Associate’s degree required; Bachelor’s degree preferred.
• 1–2 years experience in inventory, fulfillment, or operations roles preferred, particularly in consumer products or collectibles.
• Working knowledge of ERP systems (Oracle preferred) and inventory management tools.
• Strong organizational and documentation skills with keen attention to detail.
• Ability to execute physical tasks such as lifting, packing, and assembling product on a regular basis.
• Demonstrated ability to follow SOPs and maintain high-quality standards under tight deadlines.

Preferred Attributes

• Familiarity with collectibles, trading cards, or specialty product manufacturing is a plus.
• Experience working in high-volume fulfillment or redemptions environments.
• Excellent interpersonal communication skills for cross-functional coordination and daily updates.

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. 

Fanatics Collectibles is a new model and vision for the hobby, fundamentally changing the experience for current and future collectors, leagues, and players across many U.S. and international professional and college sports. The organization has long-term, exclusive rights to design, manufacture and distribute trading cards for several sports and entertainment properties, including MLB, MLBPA, the Premier League, MLS, UFC, Formula 1 as well as Disney, Marvel, Pixar, and Star Wars, among others. In January 2022, Fanatics Collectibles announced the acquisition of Topps, establishing the preeminent licensed trading card brand as the cornerstone of Fanatics’ trading cards and collectibles business, and jumpstarted its MLB and MLBPA rights to design, manufacture and distribute trading cards