Rate Card Supervisor, FIFA World Cup 26™ | Miami

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE:  Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

The Rate Card Coordinator will be dedicated to supporting the planning, coordination, and oversight of the Transport Rate Card Program and will be responsible for ensuring the effective delivery of transport services in accordance with approved rates, procedures, and tournament-specific Service Level Agreements (SLAs).

Reporting organisationally to the Manager, Transport Client Services – Teams, the Rate Card Supervisor will be a key member of the FIFA World Cup 26™ (FWC26) Event Transport teams. The role will work in close collaboration with FIFA26 Transport workstreams, including Bus, Fleet, Arrivals & Departures (A&D), and Venue Transportation Operations, as well as the appointed transport Supplier, to support the planning and delivery of transport services requested through the Rate Card Program.

This role supports transport operations on both match days and non-match days across all official sites, including stadiums, team hotels, training sites, airports, and other official FIFA locations.

They will be responsible for ensuring that all Rate Card–related transport information, documentation, communications, presentations, and electronic (web-based) tools are accurate, up to date, and delivered in line with defined processes and timelines.

The Rate Card Supervisor will work closely with the appointed Supplier to oversee the day-to-day implementation of the Transport Rate Card Program, supporting the identification, confirmation, and delivery of transport services requested by eligible client groups.

The main responsibilities and oversight of the Rate Card Supervisor – Transport Client Services (Teams) FIFA World Cup 26™ include: 

• Support the day-to-day management and implementation of the Transport Rate Card Program in coordination with FIFA26 Transport and the appointed Supplier. 
• Coordinate and track vehicle requests submitted through the Rate Card Program, ensuring compliance with approved rates, booking timelines, and operational procedures. 
• Monitor vehicle availability, allocation, and utilization to support effective service delivery in line with agreed SLAs. 
• Act as a key operational point of contact with the transport Supplier for Rate Card–related matters, supporting issue resolution and service adjustments as required. 
• Coordinate with FIFA26 Transport workstreams (Bus, Fleet, Venue Transport, and A&D) to ensure Rate Card services are fully integrated into overall transport operations. 
• Support budget oversight activities related to Rate Card services, including usage tracking, reconciliation support, and reporting. 
• Maintain accurate records, documentation, and reporting related to Rate Card vehicle usage and service delivery. 
• Support the development and maintenance of Rate Card–related policies, procedures, and guidance materials. 
• Identify operational risks related to Rate Card transport services and escalate issues as required, supporting mitigation planning. 
• Provide operational support during pre-tournament events, test events, and tournament-time operations. 
• Support the Manager, Transport Client Services – Teams with additional transport coordination and client services tasks as required. 

Education & Qualifications 

• Education – Bachelor’s Degree in Transport Planning, Sports Management, Hotel Management, Project Management, Event Management, Major Sport events or a combination of education and experience relating to position. 

Work Experience 

•  Minimum of two (2) years transport work experience: preferably within the major football or sport event; ideally more than one world class sport event (e.g. FIFA World Cup and / or Olympic Games, regional football tournaments, etc.). 
• Experience of working with Teams/PMAs, or similar client groups, with a good understanding of their needs and requirements and the criticality of ensuring the transport services operate seamlessly.   
• Experience working in multi-functional event organisations and in dynamic and fast paced environments.  
• Experience of event transport planning including bus operations.  
• Experience leading a team and proven project delivery experience. 
• Experience and knowledge of Workforce transport requirements is an advantage. 

Skills: 

• Strong interpersonal skills essential. An ability to work effectively as part of an existing team and communicate effectively with both internal and external parties. 
• Ability to operate in a dynamic working environment, handling multiple tasks and deadlines and adapting to the developing needs and demands of the organisation. 
• Strong ability to build working relationships with other departments with robust communication, negotiation and stakeholder management skills. 
• Excellent project management skills with an ability to prioritise tasks and co-ordinate activities. 
• Detail orientated and solution focused. 
• Excellent written English skills with relevant skills to produce quality, high-standard documents. 
• Good knowledge of administration and management principles. 
• Ability to prioritise client’s needs, authority requirements and FIFA regulations. 
• Highly collaborative and a team player. 
• Ability to work well under pressure and adapt appropriately in a calm and professional manner. 
• Flexibility when faced with ambiguity or constant change. 
• Positive attitude, patience, and persistence. 
• Inter-cultural competence and sensitivity. 
• Displays the highest levels of integrity and commitment. 

Languages 

• Fluent in English. Spanish and/or French proficiency is a plus 

Technology 

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools