Production Troubleshooting Agent

Company Description

We're the world's leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.



Job Description

As a Troubleshooting Agent, you will be part of the Production Operations team, and will work to make sure all systems are operational.

This includes pro-active checks, as well as live troubleshooting.

Tasks:

• Follow processes, procedures and workflows and keep up to date with new updated procedures
• Work in different platforms that connect the product
• Set up new installed systems
• Keep up to date with all internal new product features and past week issues
• Capture knowledge from new issue resolution and share in the Knowledge Base
• Do pre-game checks and run test productions
• Work in different platforms that connect the product
• Troubleshoot live or non-live match issues
• Communicate with other teams actively when an issue occurs
• Escalation to other teams where necessary
• Follow up with other teams regarding the issues

Qualifications

• Excellent spoken and written English
• Familiarity with Ubuntu OS & working with SSH is a huge plus
• Autonomous; positive and analytical mindset; self-starter; a customer-oriented person
• Ability to clearly analyze and document data.

Additional Information

At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you're willing to learn and grow with us, we invite you to join our team!