Production Monitoring Agent

Company Description

We’re the world’s leading sports technology company, at the intersection between sports and media. More than 1,700 sports federations, media outlets, operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

This will be Part-Time role, Shifting Schedules.

●     Follow processes, procedures and workflows and keep up to date with new updated procedures
●     Work in different platforms that connect the product
●     Pre check games-Monitor system events prior to live games
●     Monitor all assigned Live games
●     Check and open tickets for any issues you notice for troubleshooting
●     Keep up to date with all internal new product features and past week issues
●     Capture knowledge from new issue resolution and share in the Knowledge BaseRequirements:
●     Excellent spoken and written English
●     Any other language is a plus
●     Familiarity with IT systems is a plus
●     Any previous experience in video production is a plus
●     Autonomous; positive and analytical mindset; self-starter; a customer-oriented person
●     Ability to clearly analyze and document customer issues
●     Communication with other teams to share matches updates
●     24 hours shift rotation

Location

7th and 8th Floors of Axis Tower 1 in Northgate Cyberzone, Filinvest City, Alabang, Muntinlupa , Philippines