People Services Coordinator

Company Description

Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.



Job Description

As a People Services Associate you will be responsible for supporting the business and our employees through the timely and consistent completion of quality 1st line transactional HR activities. 

Reporting to the People Services Team Leader you will be part of the People Team, who provide a professional, high quality HR service to employees and managers across the employee life cycle; providing advice and guidance over the telephone or via the HR case management system. 

What you will do 

• Onboarding new staff and creating contracts for new starters
• Triage and deal effectively with 1st line queries via phone or using the case management system
• Manage cases with an end to end mindset
• In line with the Quality Framework understand the needs of customers and continuously seek to improve customer service and resolve queries in the first instance where applicable
• Using workflows and process maps to complete all allocated requests
• Prioritising work activity to deliver Service Level Agreements
• Contribute towards the HR strategy by identifying means of improving performance. Assist in reviewing business processes as necessary
• Handling pay related queries and processing pay changes relating to employee's ensure employees are paid accurately and on time
• Working closely with Payroll, Compliance and Pensions

 



Qualifications

• Good understanding of employment legislation, its application and best practice
• A broad understanding of the HR employee lifecycle
• Strong communication and written skills
• Administrative background

Desirable Experience:

• Experience of working in a HR operations or HR Shared Services role
• Experience of workflow and case management systems 
• Dealing with complex queries and cases and providing resolutions / advice within SLAs 

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.