People Business Partner - Commerce

We're looking for a People Business Partner to join our team. In this role, you'll be based out of our Tampa office at least 3 days a week, reporting to the HR Director of Brands. You'll need to have a high focus on driving a positive employee experience and ensuring an inclusive environment. You'll partner with managers across the business to provide strategic guidance, resolve employee issues, and design engagement programs that make a real impact.
This is a role for someone who has a passion for making the employee experience radically easy, exciting, and seamless. We want someone who demonstrates strong initiative and is comfortable working with minimal guidance; this individual knows how to tackle tough challenges head-on, always with empathy and a focus on getting the details right.

Employee Support: Provide one-on-one coaching, conflict resolution, and guidance to employees at all levels, ensuring they have an experience that's simple, effective, and even a little fun. Whether it's handling a challenging situation or just giving a team member the tools to succeed, you'll be there to support them with empathetic performance management and precision.

Crisis Management & ER Support: Be the go-to person for handling sensitive and urgent employee relations issues. You'll work quickly and decisively to de-escalate conflicts, resolve issues, and partner with senior leaders and legal counsel to make sure things stay on track.

Investigations & Compliance: Lead sensitive investigations into harassment, discrimination, retaliation, and other workplace concerns. With your sharp eye for detail and commitment to fairness, you'll work closely with leadership, legal, and HR teams to ensure timely resolutions and strict compliance with company policies and regulations.

Program Design & Improvement: Dig into the data, analyze employee feedback, and make recommendations to create new and/or refine our people programs, policies, and practices. You'll focus on fostering a high-performance culture where employees are empowered and engaged. Constantly improving and innovating is key.

Be a Trusted Advisor: Build strong, trust-based relationships with business leaders, including a large focus on coaching and guiding leaders who are new to people management. Collaborate with People Business Partners and other teams to address employee concerns, and proactively identify opportunities to improve business outcomes.

Make Us Better: Find solutions to improve employee relations, engagement, and performance, working across the People team and the broader business as needed. You'll implement scalable practices that drive positive change and help us keep pace with the fast-moving nature of our industry.

Qualifications:

Required Experience: Minimum 4 years in an HR partnership or employee relations role, ideally in fast-paced environments like distribution/call centers, retail, or tech. Proven expertise in conflict resolution, investigations, workplace accommodations and creating solutions to tough people challenges.

Additional Experience: Minimum of 2+ years leading investigations and employee relations initiatives, with the ability to influence and build strong relationships at various levels of the organization, ideally in a distributed workforce.

Education: Bachelor's degree in Business Administration, Human Resources, or a related field, or equivalent relevant experience.

Skills: Excellent communication skills (both written and verbal) and the ability to think critically and solve problems on the fly. You'll be a trusted advisor to business leaders, so influencing decisions and managing multiple priorities is essential.

Characteristics: Team-oriented, collaborative, proactive, empathetic and intuitive.

Legal & Compliance Knowledge: A strong grasp of employment law and the ability to apply company policies and best practices to complex workplace situations.