Part-Time Fan Experience Representative

Red Bull New York are one of 30 teams in Major League Soccer (MLS). RBNY, one of the ten charter clubs of MLS, have competed in the league since its founding in 1996. Red Bull New York play home matches at Sports Illustrated Stadium in Harrison, New Jersey. The three-time MLS Supporters' Shield Winners and two-time Conference Champions are owned by the Austrian beverage company Red Bull, for which the team is named. Red Bull New York offer one of the nation's premier youth soccer development programs, from local soccer partnerships across New York and New Jersey to Regional Development Schools and the Red Bulls Academy teams.

POSITION SUMMARY

The primary function of the Fan Experience Representative position is to provide the highest level of customer service to all fans in attendance on match-day and non-Red Bull matches/events. You will act as one of the first points of contact with fans, and as an extension of the Member Services department.
This is a part-time position working all regular game day hours and events at Sports Illustrated Stadium.

RESPONSIBILITIES

Areas that play to your strengths

All the responsibilities we'll trust you with:

EXPERIENCE

Your areas of knowledge and expertise

that matter most for this role:

• Must have high school diploma
• Previous customer service experience is a plus
• Must display excellent customer service and communication skills
• Must possess traits to be high energy and proactive when interacting with fans
• Must have strong initiative and work ethic and be able to function without supervision
• Must have the capability of communicating positively with guests to establish their needs efficiently and courteously
• Ability to work evenings, weekends and holidays is required
• Bi-lingual is a plus
• Knowledge of Red Bull New York and Major League Soccer is a plus

• Temporary