Orderbook Management Specialist III

Please note:

• Diversity, Equity, and Inclusion at adidas means championing individual uniqueness and cultivating a culture of belonging in which everyone can create at their best.  We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce that reflects our consumers and communities.

• adidas offers a robust and progressive range of benefits, including: health and dental benefits, including prescription drug coverage, out of country coverage, short and long-term disability, basic life and AD&D insurance, and an Employee & Family Assistance Program. Employees are able to enroll in adidas' Retirement Savings Plan with employer match. Qualifying employees are eligible for our education assistance program and fitness reimbursement program

• Employees are eligible to earn ​an annual bonus based on both company and personal performance.​ We recognize the commitment of our employees by increasing vacation time with length of service. We also offer Service Awards & Service Time Off during milestone years, paid bereavement leave, and parental leave top-up to eligible employees.

• We have returned to the office in a hybrid environment, working 3 days in the office and 2 days outside of the office. The working location of this role is Woodbridge, ON.

• Though our teammates hail from all corners of the world, our working language is English.

• adidas is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates, including those with Disabilities, and will accommodate applicants' needs, upon request, throughout all stages of the recruitment and selection process. If selected to participate in an interview, accommodations will be made available on request. Please inform the Recruiter of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Purpose: Proactively analyze customer orderbooks, identify actions to improve deliveries/service, coordinate the implementation of levers to improve performance while communicating status to customers/sales in a clear and accurate manner. Ensure the accurate integration of customer orders into company systems while verifying order and master data accuracy and proactively addressing issues directly with customers and/or internal departments.

Key Accountabilities:
•  Analyze customer orderbook and identify risks to achieving on time deliveries, sales targets and/or strategic objectives
•  Use the orderbook analysis and supply availability projections to identify and action purchasing, order fulfillment, distribution and/or inbound prioritization in coordination with related functions.
•  Ensure proper Master Data set-up prior to order integration to facilitate timely processing of orders
•  Once received, verify order accuracy and address discrepancies with customers and/or internal departments
•  After each deadline (e.g. Booking, Weekly AR), provide order confirmations to sales and customers
•  Effectively communicate orderbook status information to sales and customer teams in a manner that highlights issues, actions taken and/or the need for further decisions
•  Publish weekly supply availability projections to track On Time Availability (OTA) and provide all teams with a consistent measurement (one source of the truth) and early identification of issues
•  Work with Sales account teams to identify orderbook actions, issues and needed changes (e.g. Delivery Blocks, Distros, pricing)
•  Establish relationships with customer merchandising teams to facilitate needed orderbook actions while minimizing the need for direct involvement of the sales team
•  Identify and escalate delayed orders with respective warehouse and direct ship teams
•  Create delivery notes and resolve delivery note issues to assist with warehouse order flow and facilitate timely shipping
•  Manage Contract & Call-off orders effectively utilizing EDI and SAP functionality
•  As needed, manually enter booking, reorder & clearance orders accordance to company policies
•  Enter return, cancellation & claim requests
•  Represent the company in a professional manner while communicating effectively with customers, sales teams, and other internal parties regarding the adidas product line, policies and procedures

Knowledge Skills and Abilities:
•  Proficiency in relevant computer systems (SAP, Microsoft- Excel, Outlook)
•  Process transactional data accurately
•  Excellent written, verbal and professional communications
•  Works independently with strong organizational skills
•  Demonstrates a sense of urgency and ownership
•  Reviews data to identify trends and initiate improvement actions
•  Proven experience in challenging an existing process(es) and developing unique solutions to problems
•  Ability to articulate complex ideas and focus on critical tasks
•  Ability to develop positive working relationships at various organizational levels and influence others to achieve goals
•  Ability to work in a team environment to accomplish a shared goal
Qualifications:
•  Bachelor's Degree preferred and 2 years or more related experience; or equivalent combination of education and related experience

•  Minimum of 1 year of experience in a role involving direct interaction with external or internal customers