Operations Supervisor

Organization Description:

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

Employer Description: Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

JOB SUMMARY:

Calling all sports fans! Fanatics, Inc. is seeking an energetic Operations Supervisor to work with our Fulfillment team in Frazeysburg, OH to oversee the daily operation at our Fulfillment site. The role incumbent will lead, coordinate and evaluate operating procedures and methods for safety, quality, productivity, and accuracy. The role incumbent will help drive optimization, growth, and profitability

GENERAL DUTIES & RESPONSIBILITIES:

• Supervises all shipping, receiving, and order processing; maintains a high degree of visibility and access to employees on distribution center floor throughout the shift.
• Maintains department standards for productivity, reliability, and accuracy.
• Reviews, prioritizes, and organizes all operational activities during shift.
• Forecasts staffing needs to meet peak demands of the business; participates in interviewing and hiring process.
• Trains, motivates, coaches, rewards, and disciplines team being supervised; resolves personnel issues by partnering with HR manager and Ops/Sr Mgmt Team.
• Coordinates with HR Manager and/or Ops/Sr. Mgmt Team to manage personnel issues including but not limited to vacation approvals, time card approval, daily and weekly overtime, hiring, and training.
• Develops on-going process improvements to drive departmental efficiency. Assists Ops/Sr. Mgmt with development and implementation of policies and procedures.
• Performs required administrative tasks; prepares required reports and correspondence.
• Maintains a working knowledge of all operating systems pertaining to the work area.
• Maintains safety programs and all required safety training for the team; ensure compliance with safety guidelines at all times.
• Performs other related duties as assigned by management.
• Supervisory Responsibilities
• Directly supervises up to 300 employees within the distribution center
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Experience analyzing large amounts of data to develop and execute a course of action
• Accountability for employee Performance, Quality and Development
• Other responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing barriers and resolving problems.

Education

• Bachelor's Degree preferred and/or 1-3 years of Fanatics experience
• Proficient in Microsoft Office Applications.
• Experience leading teams

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Experience using performance management to coach employees on productivity and develop career pathing
• Experience using warehouse-based software
• Experience supporting hourly population in environments such as manufacturing, distribution, and/or call centers
• Experience managing teams of 25 or more
• Experience presenting content in a variety of environments to include business meetings, formations, standup or town hall meetings
• Ability to influence peers and leaders across the company to drive the right outcomes; strong and proven influencing skills.
• Written communication: writes clearly and informatively, presents numerical data effectively, able to read and interpret written information.
• Experience with Lean, Six Sigma, or other process improvement methodologies.
• Experience leading teams

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).