Operations Specialist

About DraftKings

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

As an Operations Specialist, you will help run a new endeavor that represents the next evolution of our customer experience and market growth strategy. You’ll ensure core operations are executed with precision, empowering customers to engage with confidence and speed. Your attention to detail will build trust with users and create a strong foundation for your long-term growth at DraftKings.

What you’ll do as an Operations Specialist

• Support order processing and handle issue escalations by following established operational playbooks, ensuring consistency and efficiency across workflows.

• Reconcile daily cash movement and generate end-of-day operational summaries that help maintain financial accuracy and transparency.

• Monitor internal system dashboards to proactively identify anomalies or disruptions, and collaborate with Engineering or Compliance teams to resolve issues swiftly.

• Maintain and continuously improve operational playbooks by identifying gaps, proposing process enhancements, and surfacing opportunities for automation.

• Partner with Customer Support to investigate and resolve account-related inquiries, delivering clear, professional solutions with a strong focus on user satisfaction.

What you’ll bring

• At least 2 years of experience in an operations, middle-office, or support function within finance, fintech, e-commerce, or a similarly fast-paced environment.

• Flexibility to thrive in a rotating shift schedule, including early mornings, evenings, or weekends.

• Exceptional attention to detail and a disciplined approach to following structured processes.

• Strong communication skills and a collaborative mindset, with the ability to work cross-functionally under pressure.

• A passion for operational excellence and a continuous drive to improve how things work.

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Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 79,200.00 USD - 99,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ready to Own What's Next?

We know finding a new job can be intimidating. Don't let imposter syndrome stop you from applying! Even if you don't think you tick off every box in this job description, we'd still love for you to apply or join our Talent Community. 

DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

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