Operations Specialist

Are you ready to take on a dynamic role that drives operational excellence and keeps everything running smoothly? As an Operations Specialist, you’ll be a key player in connecting Sales, Operations Planning, and Execution, ensuring the availability of inventory and a seamless supply of finished goods and POS/VISIT materials. You’ll work with a wide range of internal teams and external partners, taking the lead in solving challenges, optimising processes, and delivering results. If you’re passionate about making things happen, love problem-solving, and want to be part of a team that thrives on collaboration and continuous improvement, this is the opportunity for you.

RESPONSIBILITIES

Areas that play to your strengths

All the responsibilities we'll trust you with:

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• SUPPLY PLANNING SUPPORT

  • Monitor stock levels and ensure visibility for all products.
  • Identify and address forecast deviations, especially for low-supply items and new products.
  • Manage local repacking operations and ensure accuracy in systems.
  • Coordinate stock transfers between islands.
  • Support logistics and customer service teams with outbound orders.

• CUSTOMER SERVICE AND ORDER EXECUTION

  • Monitor and respond to inquiries through the designated inbox.
  • Process customer orders accurately and on time.
  • Resolve issues related to orders, invoices, deliveries, and system errors.
  • Handle stock transfers between locations.
  • Review outstanding orders daily to ensure timely delivery.
  • Collaborate with the 3PL provider and customers to manage logistics and returns.

• POS/VISIT MANAGEMENT

  • Lead quarterly reviews with the POS/VISIT 3PL partner.
  • Manage incoming shipments and ensure timely communication of updates.
  • Process placement orders in SAP and reconcile inventories monthly.
  • Track forecasts, inventory status, and monitor slow-moving items.
  • Prepare monthly reports on inventory and placement progress.

• SUSTAINABILITY AMBASSADOR

  • Lead sustainability initiatives across departments and with external partners.
  • Gather and report quarterly sustainability metrics for global dashboards.
  • Drive sustainability projects with 3PLs and other stakeholders.

• FLEET MANAGEMENT

  • Act as the main contact for fleet-related matters.
  • Review fleet data regularly to ensure efficiency and compliance.
  • Assist with fleet purchases, upgrades, and maintenance.

EXPERIENCE

Your areas of knowledge and expertise

that matter most for this role:

• 3+ years of experience in similar roles or roles with transferrable skills
• Strong attention to detail and ability to manage complex processes
• Excellent organisational and time management skills
• Exceptional communication skills, both written and verbal
• Analytical mindset with the ability to assess data and propose solutions
• Problem-solving skills and a proactive approach to challenges
• Experience with ERP systems, SAP would be a plus
• Familiarity with consumer platforms, Zendesk would be a plus
• Proficiency in Microsoft Excel (Intermediate level)
• Positive and energetic attitude with a passion for teamwork
• Interest in logistics, customer service, or supply chain management

• Travel 0-10%