Operations Coordinator

Key Responsibilities

Consumer Support & Issue Resolution

• Diagnose issues, provide clear solutions, and follow up to ensure full resolution.
• Process returns, replacements, claims, and product inquiries accurately and efficiently.

Product & Brand Guidance

• Provide knowledgeable assistance on product use, features, and troubleshooting guidance to partners across LAM ecosystem
• Capture consumer feedback and trends to share with internal teams (quality, marketing, product).

Case Management

• Management of all interactions in the CRM system with accuracy and timeliness (SSFC)
• Escalate complex cases to senior team members or cross-functional partners as needed.

Quality & Compliance

• Ensure all company policies, service procedures, and compliance guidelines.
• Maintain high service standards, including response times, customer satisfaction, and call quality.

Continuous Improvement

• Identify recurring issues and propose improvements to processes or FAQs.
• Participate in trainings, product learning sessions, and team workshops.
• Lead automation roadmap for LAM