Operations Analyst

Role Overview 

The Operations Analyst II will be responsible for developing, driving, and analyzing operational workflows, both existing and new. This role requires a deep understanding of business needs as articulated by key stakeholders. The ideal candidate will be comfortable analyzing operational workflows, identifying potential cost-saving opportunities, and enhancing the overall customer experience. Strong problem-solving skills are essential, as this role will involve identifying issues and collaborating with cross-functional teams to implement solutions. You will manage multiple projects within Fulfillment Operations, from concept through to support, with a primary focus on delivering projects according to design specifications. A passion for process improvement is vital, as this position plays a key role in leading a fan-first organization that prioritizes exceptional fan experiences.

 How you will make an impact:

• Conduct data analysis on existing operational processes to measure and report on the quality and productivity of workflows.
• Facilitate and document business requirements to align business demands with IT capabilities.
• Provide leadership by collaborating with team members, articulating ideas to senior management, identifying and spearheading projects, managing resources, driving issue resolution, and ensuring accountability for results.
• Lead or participate in multiple projects by maintaining project documentation, managing project scope, adjusting schedules as needed, determining daily priorities, ensuring timely delivery of project tasks and milestones, following escalation paths, and managing relationships with customers and suppliers.
• Develop business acumen to accurately define business requirements and build use cases, storyboards, and testing scenarios.
• Identify and execute continuous process improvement initiatives to enhance the efficiency and effectiveness of systems and processes.
• Drive profitability and cost reduction related to compliance through partnerships and data analysis.
• Create and maintain project schedules, develop project plans and specifications, estimate time and resources, monitor milestone completion, track all phases of the project lifecycle, and provide timely issue reporting.
• Collaborate with the training team to update applicable quality program changes.
• Consistently monitor and analyze data to influence key performance indicators (KPIs), including financial targets, inventory adjustments, cuts, inventory defect rates, Net Promoter Score, quality, and customer satisfaction.
• Exhibit natural curiosity to challenge and transform business processes in a fast-paced environment.

Please Note: The responsibilities described herein are intended to be general in nature and do not represent an all-inclusive list of duties and tasks.

What you bring to the team:

• Minimum of 3 years of business experience.
• Bachelor's Degree preferred.
• Proven ability to drive results.
• Strong written, verbal, and interpersonal communication skills.
• Excellent analytical, problem-solving, and negotiating skills.
• Detail-oriented with proven time management and organizational skills, able to perform multiple tasks and meet deadlines.
• Ability to raise questions, issues, ideas, and suggestions to colleagues across all levels of the organization.
• Strong capability to build and maintain professional relationships with internal and external customers.
• Ability to work independently and collaboratively with diverse teams.
• Quick adaptability in a dynamic, complex environment, with a strong capacity to learn new concepts and software.
• Experience in analyzing complex data to guide data-driven decision-making is required.
• High energy and a proactive work ethic.
• Proficient in PC applications, including Windows, Word, Excel, PowerPoint, Explorer, Python, SQL, and Warehouse Management Systems.
• Strong prioritization and task management skills to address customer support issues, system implementations, and other responsibilities.
• Ability to respond effectively to sensitive inquiries.
• Willingness to work flexible hours as necessary.
• Experience in the E-Commerce sector.
• Model a culture of ownership in every interaction.
• Thrive in a fast-paced environment.
• Communicate effectively and understand the needs of internal and external customers.
• Strong analytical reasoning and problem-solving skills.

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. 

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset