Museum Team Leader

Museum Team Leader (Admin)
Location:Old Trafford Stadium

  
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals. 
  
We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.

The Purpose:

Old Trafford Tour & Museum are responsible for delivering world-class tours and experiences that immerse visitors in the rich history and heritage of Manchester United Football Club, creating unforgettable memories for fans from around the globe.

We are seeking a highly organised and efficient Team Leader to join our dynamic team at Old Trafford Tour & Museum. This role is crucial in managing the smooth and efficient running of our daily operations. The successful candidate will be responsible for a variety of administrative tasks, including rota management, responding to customer enquiries, reporting, and data entry and will serve as the senior staff member for the wider museum team.

The Role:

• Strategic Rota Management: Take full ownership of developing, implementing, and distributing efficient staff rotas to ensure seamless daily operations and optimal staffing levels.
• Efficiently manage bookings: Utilise the departmental booking system to process new sales, amendments, and existing reservations.
• Accurate HR Administration: Oversee the precise recording of staff attendance, annual leave, and other critical personnel information, maintaining confidentiality and compliance.
• Proactive Customer Engagement: Serve as a primary point of contact for customer enquiries, responding promptly and professionally across all channels (email, phone, in-person) to resolve issues and enhance satisfaction.
• Comprehensive Information Provision: Be a reliable source of accurate and up-to-date information regarding all tour options, ticketing procedures, and available services, guiding visitors effectively.
• Meticulous Record-Keeping: Establish and maintain robust systems for recording all administrative activities, ensuring data accuracy, retrievability, and adherence to internal procedures.
• General Administrative Support: Contribute to the overall efficiency of the office by assisting with a variety of administrative tasks as needed, supporting the wider team.

The Person:

• Outstanding Communication & Interpersonal Skills: The ability to convey information clearly and professionally to both colleagues and visitors, in person, over the phone, and in writing.
• Organisational & Time Management: A proven track record of effectively prioritising multiple tasks, managing competing demands, and maintaining an organised workflow to meet operational needs.
• Advanced IT Proficiency: Demonstrated expertise in Microsoft Office Suite (Word, Excel, Outlook) for administrative tasks and reporting, coupled with experience in digital booking systems.
• Demonstrated Customer Service Excellence: Significant experience providing high-quality customer support and resolving inquiries efficiently in a dynamic, high-volume setting.
• Proven Rota Management Capability: Direct experience in the successful creation, optimisation, and distribution of staff rotas to ensure effective team coverage.
• Ability to Thrive Under Pressure: Comfortable working in a busy environment, consistently delivering high- quality results and meeting deadlines.
• Meticulous Attention to Detail: A strong commitment to accuracy and precision in all administrative tasks and record-keeping.

What We Offer: 

At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:

• Annual incentive scheme
• Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace
• Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
• Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
• Enhanced family Leave Benefits and an opportunity to purchase additional holiday days
• Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
• A Supportive Work Environment that values diversity, equity and inclusion, and individual growth