Merchandise Admin - eCommerce

As a Merchandise Admin supporting the Drop Ship program, you serve as a critical connection point between our internal teams and vendor partners. You’ll help bring products to life by managing item setup, ensuring data accuracy, and supporting day-to-day operations to keep the Drop Ship business running smoothly. This role combines administrative precision, partner service, and a fan-first mindset to deliver a great experience for both vendors and customers. 

How You Will Make an Impact: 

• Act as a primary contact for vendors participating in the Drop Ship program, supporting product setup and daily operations. 

• Partner with vendors to prioritize new product introductions and manage item creation in internal systems, including product builds, work orders, and inventory flows. 

• Maintain accurate product data—ensuring updates to UPCs, site descriptions, costs, and other attributes are completed on time. 

• Track and report delivery status daily, sharing updates with vendors to ensure on-time performance and quick issue resolution. 

• Lead weekly reporting and coordinate status meetings to keep vendors aligned and informed. 

• Monitor customer feedback and flag negatively reviewed items, partnering with vendors to address concerns and improve the fan experience. 

• Support special projects and assist the Drop Ship Manager in driving operational improvements. 

What You Bring to the Team: 

• Detail-oriented mindset with strong organizational skills and a focus on accuracy in product and data management. 

• Customer service approach to working with vendors—clear communicator, solution-oriented, and dependable. 

• Experience working with merchandising systems and familiarity with product lifecycle processes is a plus. 

• Ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced digital retail environment. 

• Passion for operational excellence and commitment to enhancing both the vendor and fan experience. 

At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

What’s Required: 

• 1–3 years of experience in merchandising, eCommerce, retail operations, or administrative support roles 

• Strong organizational skills with high attention to detail and accuracy 

• Proficiency in Microsoft Excel and comfort working with product management or ERP systems (e.g., Oracle, SAP, PLM tools) 

• Clear and professional written and verbal communication skills 

• Ability to manage multiple tasks and deadlines in a fast-paced environment 

• Problem-solving mindset with a service-first approach to vendor support 

• High level of ownership and accountability for day-to-day execution 

• Bachelor's degree in Business, Merchandising, or related field preferred but not required 

Where You’ll Work:

Jacksonville, FL or New York, NY

What’s in it for you: 

Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape a our culture that celebrates both individual and team successes.  

Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we’re dedicated to supporting you in all aspects of work and life. 

The salary range for this position is $31,000 - $46,250, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. 

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. 

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset