Media Equipment Specialist - Rental Coordination

Are you passionate about professional media production equipment and enjoy working hands-on in a dynamic, production-driven environment?

Join our Equipment Rental Services team as an Equipment Specialist and become the operational face of our in-house rental hub, from small action cams to large digital cinema cameras.

In this role, you make sure our internal production clients receive the right equipment, in the right condition, at the right time. You’ll combine front-desk client service with first-level technical support and play a key part in continuously improving our service quality and workflows.

RESPONSIBILITIES

Areas that play to your strengths

All the responsibilities we'll trust you with:

Expand all

• Client interface & service

  
  As first point of contact at the rental front desk, you handle all equipment pickups and returns. You guide clients through prepared kits, support changes and additions, collect feedback and pass it on to the team. In close alignment with Rental Managers, you provide first-level support for technical issues during pre-production and production and ensure a smooth, satisfying customer experience for all internal stakeholders.

• Daily rental operations

  
  You execute standard rental processes and help coordinate daily priorities by briefing colleagues on upcoming projects and changes. You perform (or oversee) technical test routines before check-out and after return, support job scheduling, and contribute to stocktaking and warehousing activities. You also manage logistics for national and international equipment transport, including dangerous goods, according to internal standards.

• Technical expertise & quality

  
  You act as a first-level technical expert for cameras, lenses, tripods, lights, microphones, accessories and basic data management kits. You perform maintenance tasks or damage assessments on returned equipment and document your findings. With your hands-on know-how, you contribute to the continuous improvement of test routines, quality standards and equipment research and testing.

• Constant improvement & portfolio support

  
  Drawing on your daily operational insights, you support purchasing decisions, portfolio clean-up and inventory adaptations. You contribute expert input to advanced client-facing services and take on project-based tasks in your areas of expertise, helping us to further develop our equipment portfolio and service offering for content productions.

EXPERIENCE

Your areas of knowledge and expertise

that matter most for this role:

• 2+ years of experience with consumer and/or prosumer production equipment (including internships, working student roles, side jobs or equivalent practical experience)
• Strong camera know-how and a genuine passion for camera technology and image creation, ideally supported by experience in media production or camera rental
• Highly customer-focused attitude with a friendly, confident appearance and excellent communication skills in direct client interaction
• Reliable, structured and hands-on, with strong troubleshooting skills and confident use of inventory/rental software and standard office tools
• Very good English skills; German is a plus
• Driving license class B

• Travel 0-10%