Matchday IT Support Assistant (Casual)

The Role

We are looking for a Matchday IT Support Assistant on a casual basis to provide responsive first-line support. In this position, you will ensure hardware, software and network issues are resolved efficiently while helping to set up, configure and install new equipment to required standards.

This is an exciting opportunity to contribute to the smooth running of our IT operations by maintaining accurate asset records, supporting equipment audits and assisting with operational needs, including occasional out-of-hours activity. You will play a key part in ensuring our club receive reliable, professional and proactive technical support across match days.

Who we are

Your day-to-day

Provide essential technical support - you will deliver responsive first-line assistance and proactively troubleshooting and resolving issues related to hardware, software and network connectivity

Set up and configure new equipment - you’ll ensure all new computers, workstations and associated cabling are installed, configured and deployed to required standards

Assist with asset auditing and maintenance - you will support the ongoing auditing, tracking and upkeep of user equipment and stock, maintaining accurate and up-to-date records

Support out-of-hours operational needs - you’ll provide additional assistance for ad hoc events, hardware rollouts and desk moves, including out-of-hours support when required

What we are looking for

Technology enthusiast - you have a deep interest in technology and a genuine desire to learn and grow within the field

Foundational IT knowledge - you possess an understanding of computer hardware, software, and networking principles

Analytical problem-solver - you demonstrate excellent problem-solving skills and can troubleshoot technical issues effectively

Customer-focused communicator - you excel at delivering clear, professional communication and providing outstanding customer service

Flexible support availability - you’re prepared to assist during match days, events, and outside standard business hours

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. 

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

Our Commitment to Safeguarding

We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.

Application Closing Date - Wednesday, 24th December 2025

Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.

Updates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there.

Good luck!