Match Day Supervisor Casual Worker - Wembley FA Store

JOB SUMMARY:
The Retail Match Day Supervisor plays a critical role in the store and/or venue assisting the Management Team with creating the ultimate game day and shopping experience for our fans by leading the front-line selling effort.
The Retail match day Supervisor will drive results through effective communication and teambuilding.

General Duties and Responsibilities:
• Drive sales results by executing the sales/operations plans
• Support whole operation; maintain area of responsibility to the highest standard
• Utilize business metrics in decision making, including but not limited to; revenue targets, per cap and UPT
• Communicate expectations for tasks and projects to employees under your supervision
• Provide training and assistance to new employees as required
• Provide feedback to associates based on observed job performance, fan comments and knowledge of the work environment
• Match days - make sure all working units under your supervision are ready to trade, visually look strong and any issues identified are brought to the attention of your line manager
• Distributing staff members to their allocated merchandise unit on the staff sheet
• Ensuring the units are open at the correct time in line with the event's briefing sheet
• Assisting staff members with customer service/till issues & reporting these to management should it be deemed necessary.
• Taking care of and applying refunds to customers when necessary
• Ensuring all products are correctly priced
• Reporting any products not scanning/scanning incorrectly to management.
• Supervising stock levels & ensuring that stock is replenished/distributed throughout the event should this be possible
• Re-organise the merchandise displays should we have any sold-out or low-stock products (Visual Merchandising)
• Scheduling breaks for all staff under your responsibility and ensuring that these breaks are respected
• Ensure the closure of your units at the time provided by your managers
• Ensuring & helping staff tidy up the units after the event. All rubbish/cardboard to be disposed off and cash desks/tills cleaned
• In some cases, stock may also need to be counted and/or brought back to the store. You will be responsible for going through the stock count with the staff and leading the operation of ensuring the stock gets back to the main store.

Education, Experience and Requirements:
• 5 GCSE's or equivalent
• Minimum one year working in retail or sales preferred
• Ability to work independently and responsibly in a fast-paced environment
• Availability to work extended hours on game days and during events
• Foreign language skills are a plus

Job Knowledge, Skills and Abilities:
• Possess a fun, outgoing, confident, professional demeanour
• Prior leadership or management experience preferred
• Ability to work well with all levels of management, build partnerships and direct team
• Ability to anticipate and solve problems, act decisively and persist in the face of obstacles
• Ability to represent Fanatics/League/Team Values and standards
• Able to balance and prioritize multiple tasks while remaining calm under pressure
• Available to work varied shifts on match days
• Strong verbal and written communication skills
• Can motivate and elevate team members to meet/exceed expectations