Manager, Ticketing Centre Operations, FIFA World Cup 2026

Manager, Ticketing Centre Operations, FIFA World Cup 2026

Application Deadline: 28 October 2024

Department: Ticketing, Hospitality & Stadium Revenue

Employment Type: Fixed Term - Full Time

Location: Miami

Description
Reporting organisationally to the Head of Ticketing Operations, the Ticketing Centre Operations Manager will be a key member of the FIFA26 Ticketing and Hospitality team, and work in close collaboration with the Ticketing Operations team in Zurich and other key individuals responsible for delivering Ticketing Centre project for the FIFA World Cup 2026.

THE POSITION
The main responsibilities and oversights of the Ticketing Centre Operations Manager for the FIFA World Cup 26™ include:

• Assist in the definition and planning of the ticketing centre specific operations concepts
• Liaise with other Ticketing teams, other functional areas, Host Cities and external providers to plan the layouts of the ticketing centres as well as operational requirements and equipment
• Define and develop ticketing centre operational policies and procedures
• Develop and plan onsite operational processes in relation to ticketing centres Collaborate with the team to establish efficient processes in the ticketing system and the mobile ticket platform
• Plan and support onsite inspections as required
• Support the workforce planning, recruitment and management for ticketing centre facilities
• Design and deliver a world class training programme for ticketing centre staff, contractors and volunteers, including; training needs analysis, session plans, learning aids, e-learning and training logistics
• Collaborate with different functional areas (i.e Catering, Security, Accreditation, etc) to organise ticketing centre onsite operations for staff
• Prepare reporting and monitor them during ticketing operations
• Plan and deliver Ticketing HQ operations support for venue teams during tournament time
• Support general ticketing operations for FIFA events

YOUR PROFILE
Education & Qualifications

• Bachelor degree or similar level of education
• Customer oriented, strong communication skills, flexible, efficient and accountable team player
• Ability to adapt to working with different environment and time zones

Work Experience

• 4+ years in managerial position/ customer service
• Experience in training and supervising staff in person and remotely
• Experience in project management and ability to coordinate projects with various stakeholders
• Ideally general or specifically ticketing experience at sporting events of international scale

Languages

• Fluent in English. Spanish and/or French proficiency is a plus

Technology

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
• Knowledge of Ticketing Systems
• Knowledge of e-learning design and authoring systems, such as Articulate Storyline and Rise 360, or others