Manager, Security Ops

Job Summary

The Security Manager is responsible for overseeing the daily operations of the designated security department, ensuring the protection of company assets, personnel, and facilities. The role involves developing, implementing, and managing security policies, procedures, and programs to mitigate risks and enhance safety. The Security Manager will also oversee contract security services, ensure compliance with company-wide security standards, and provide support to business operations in a collaborative manner. This position also performs other projects and activities as necessary to support business operations.

Key Responsibilities

• Security Operations Management:
  • Oversee the day-to-day security operations, ensuring efficient and effective protection of company assets and personnel.
  • Implement and manage security policies, procedures, and protocols, ensuring compliance with regulatory and company standards.
  • Conduct regular security audits and risk assessments to identify vulnerabilities and recommend improvements.
  • Monitor surveillance systems, access control, and other security technologies to ensure proper functionality and response.
• Leadership & Team Management:
  • Lead and supervise a team of security personnel, including both in-house staff and contract security teams.
  • Provide training, development, and coaching to security staff to ensure high performance and alignment with security goals.
  • Conduct performance evaluations, manage scheduling, and ensure adequate security staffing levels for all shifts.
• Contract Security Oversight:
  • Manage relationships with contract security service providers, ensuring they meet performance expectations and adhere to security standards.
  • Regularly review contractor performance through audits, inspections, and feedback, making adjustments as necessary.
• Incident Response & Investigations:
  • Respond to and manage security incidents, coordinating with law enforcement, emergency services, and internal stakeholders as needed.
  • Lead investigations into security breaches, thefts, or other incidents, and provide detailed reports with recommendations for corrective actions.
• Facility Security:
  • Ensure the physical security of assigned locations, including access control, perimeter security, and visitor management.
  • Partner with key stakeholders and functions to develop and enforce emergency preparedness plans, including fire drills, evacuation procedures, and response to active threats.
• Support to Business Operations:
  • Collaborate with other departments to support business operations, ensuring security measures are integrated into production, safety, facilities management, and executive protection.
  • Act as a strategic partner to operational teams, providing risk management and security insights to enhance business resilience.
• Compliance & Reporting:
  • Ensure compliance with all local, state, and federal security regulations.
  • Prepare and present regular security reports to senior management, detailing security incidents, risk assessments, and security improvement plans.
• Security Projects & Initiatives:
  • Lead security improvement initiatives such as technology upgrades, policy enhancements, or new risk management strategies.
  • Support company-wide projects where security is a critical component, ensuring alignment with overall business goals.

Qualifications

• Education:
• Bachelor's degree in Criminal Justice, Security Management, Business Administration, or a related field (or equivalent experience).
• Advanced certifications (e.g., CPP, PSP) are highly desirable.
• Experience:
• Minimum of 5 years of experience in security management, law enforcement, or military, with at least 2 years in a supervisory role.
• Proven experience managing both in-house and contract security teams.
• Strong knowledge of physical security, access control systems, surveillance technologies, and emergency management.
• Skills:
• Excellent leadership and team management abilities.
• Excellent administration and organizational skills in support of creating and amending standard operating procedures.
• Strong proficiency utilizing Microsoft suite and other similar systems.
• Strong problem-solving and decision-making skills in high-pressure situations.
• Ability to conduct thorough investigations and present clear, actionable reports.
• Strong understanding of risk management, threat assessment, and incident response protocols.
• Excellent communication skills, both verbal and written, with the ability to influence and collaborate across departments.
• Proficiency in security software, surveillance systems, and access control technology.
• Bilingual: English/Spanish is highly desirable

Key Competencies

• Leadership: Ability to lead and develop a high-performing security team.
• Proactivity: Identifies potential risks and takes action to mitigate them before they escalate.
• Communication: Clear, concise, and effective in communicating with internal and external stakeholders.
• Collaboration: Works well with other departments to support business objectives.
• Attention to Detail: Meticulous in monitoring and enforcing security protocols.
• Crisis Management: Capable of managing critical incidents calmly and effectively.

Working Conditions

• Ability to work in a fast-paced and dynamic environment and respond quickly to incidents.
• Ability to work flexible hours, including nights, weekends, and holidays, as necessary.
• May require working outside of regular business hours, including evenings, weekends, and holidays, depending on the security needs.
• Some travel may be required to oversee and support security operations at other facilities or to support VIP visits.

Physical Requirements

• Ability to lift and carry security equipment or materials weighing up to 30 lbs.
• Capability to respond to physical security incidents, including potential physical interventions when necessary.

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