Manager, Security Operations

JOB SUMMARY:

The Security Manager is responsible for overseeing the daily operations of the designated security department, ensuring the protection of company assets, personnel, and facilities. The role involves developing, implementing, and managing security policies, procedures, and programs to mitigate risks and enhance safety. The Security Manager will also oversee contract security services, ensure compliance with company-wide security standards, and provide support to business operations in a collaborative manner. This position also performs other projects and activities as necessary to support business operations.

GENERAL DUTIES & RESPONSIBILITIES:

Security Operations Management:

• Oversee the day-to-day security operations, ensuring efficient and effective protection of company assets and personnel.
• Implement and manage security policies, procedures, and protocols, ensuring compliance with regulatory and company standards.
• Conduct regular security audits and risk assessments to identify vulnerabilities and recommend improvements.
• Monitor surveillance systems, access control, and other security technologies to ensure proper functionality and response.

Leadership & Team Management:

• Lead and supervise a team of security personnel, including both in-house staff and contract security teams.
• Provide training, development, and coaching to security staff to ensure high performance and alignment with security goals.
• Conduct performance evaluations, manage scheduling, and ensure adequate security staffing levels for all shifts.

Contract Security Oversight:

• Manage relationships with contract security service providers, ensuring they meet performance expectations and adhere to security standards.
• Regularly review contractor performance through audits, inspections, and feedback, making adjustments as necessary.

Incident Response & Investigations:

• Respond to and manage security incidents, coordinating with law enforcement, emergency services, and internal stakeholders as needed.
• Lead investigations into security breaches, thefts, or other incidents, and provide detailed reports with recommendations for corrective actions.

Facility Security:

• Ensure the physical security of assigned locations, including access control, perimeter security, and visitor management.
• Partner with key stakeholders and functions to develop and enforce emergency preparedness plans, including fire drills, evacuation procedures, and response to active threats.

Support to Business Operations:

• Collaborate with other departments to support business operations, ensuring security measures are integrated into production, safety, facilities management, and executive protection.
• Act as a strategic partner to operational teams, providing risk management and security insights to enhance business resilience.

Compliance & Reporting:

• Ensure compliance with all local, state, and federal security regulations.
• Prepare and present regular security reports to senior management, detailing security incidents, risk assessments, and security improvement plans.

Security Projects & Initiatives:

• Lead security improvement initiatives such as technology upgrades, policy enhancements, or new risk management strategies.
• Support company-wide projects where security is a critical component, ensuring alignment with overall business goals.

EDUCATIONAL REQUIREMENTS:

• Bachelor’s degree in Criminal Justice, Security Management, Business Administration, or a related field (or equivalent experience). 
• Advanced certifications (e.g., CPP, PSP) are highly desirable.

KNOWLEDGE SKILLS AND ABILITIES:

• Minimum of 5 years of experience in security management, law enforcement, or military, with at least 2 years in a supervisory role.
• Proven experience managing both in-house and contract security teams.
• Strong knowledge of physical security, access control systems, surveillance technologies, and emergency management.
• Excellent leadership and team management abilities.
• Excellent administration and organizational skills in support of creating and amending standard operating procedures. 
• Strong proficiency utilizing Microsoft suite and other similar systems.
• Strong problem-solving and decision-making skills in high-pressure situations.
• Ability to conduct thorough investigations and present clear, actionable reports.
• Strong understanding of risk management, threat assessment, and incident response protocols.
• Excellent communication skills, both verbal and written, with the ability to influence and collaborate across departments.
• Proficiency in security software, surveillance systems, and access control technology.
• Bilingual: English/Spanish is highly desirable

WORKING CONDITIONS:

• Ability to work flexible hours, including responding to emergencies on a 24/7 basis. May require working outside of regular business hours, including evenings, weekends, and holidays, depending on the security needs.
• Travel may be required to support security operations across multiple locations.
• Ability to lift and carry security equipment or materials weighing up to 30 lbs.
• Capability to respond to physical security incidents, including potential physical interventions when necessary.

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. 

Fanatics Collectibles is a new model and vision for the hobby, fundamentally changing the experience for current and future collectors, leagues, and players across many U.S. and international professional and college sports. The organization has long-term, exclusive rights to design, manufacture and distribute trading cards for several sports and entertainment properties, including MLB, MLBPA, the Premier League, MLS, UFC, Formula 1 as well as Disney, Marvel, Pixar, and Star Wars, among others. In January 2022, Fanatics Collectibles announced the acquisition of Topps, establishing the preeminent licensed trading card brand as the cornerstone of Fanatics’ trading cards and collectibles business, and jumpstarted its MLB and MLBPA rights to design, manufacture and distribute trading cards