Manager Sales Academy

Manager Sales Academy

Area:                                                                                     Israel

Department:                                                                      DTC – Sales Academy

Direct Reporting Line:                                                    Sr. Manager Retail Operations

Subsidiary/country:                                                       Israel                

Location:                                                                             Holon

GSMS Grade:                                                                     M4                                                

Purpose & Overall Relevance for the Organization:

This role is responsible for identifying and analyzing the training needs of all the sales channels and developing a strategic plan to include training delivery and training programs to drive the business in alignment with global sales and business strategy

Key Responsibilities:

• Identify the training and development needs and initiate talent management programs to develop high potential talents
• Ensure that sales teams in all stores possess the skills and functional knowledge to provide premium customer service and drive business KPI’s in addition to a proper, structured and efficient selling process to maximize all KPIs.
• Plan, organise and facilitate training activities to drive results in alignment with global sales and business objectives
• Partner with Franchise & Wholesale partners to implement trainings based on adidas standards to develop teams, drive business KPI’S and create a premium service culture
• Creating local learning and development calendar and programs aligning with Global Sales Academy and EMEA Sales Academy
• Delivering virtual, classroom and in-store trainings for Retail, Franchise and Wholesale teams
• Delivering cross-borders trainings for Store Managers and District Managers across EM (Salesfloor Leadership modules)
• Managing adidas digital learning tools (AREA and ATTICUS); providing translations when needed, assisting with user problems, closely following-up the user engagement of the tools in all channels.
• Preparing Israel -SA Quarterly Training Report for EMEA
• Preparing Monthly Training Updates and Report for Israel DTC & Sales Leads
• Coaching to the store team members and managers – supporting them for their next career level within the company
• Managing In-Store Trainer process for Retail stores; mentoring - coaching them for developing their trainer skills and they consistently fulfil all their responsibilities
• Empower the Team Captain role with knowledge and authority to drive business goals
• Creating video learnings for key products, technologies, and customer role-plays
• Designing and implementing local training programs
• Creating Yearly Engagement Calendar for the field
• Encourage continuous improvement by constantly monitoring and sharing best practices
• Execute strategies for implementing training, organisational and people development initiatives
• Review training materials received from global and adapt the training content to meet local requirements while maintaining the learning objectives to ensure consistent delivery
• Support individual and team development through training and experience-based learning
• Quality assurance of Hebrew translation of training material when required

Key Relationships:

• Regional: Wholesale & Franchise partners
• Local: DTC & Wholesale teams, Brand, VM
• Global Sales Academy
• Sales Academy Team across EM
• HRM Commercial

Knowledge, Skills and Abilities:

• Minimum 5 years of relevant experience in training in retail/fashion/FCMG/hospitality,
• Intermediate to advance MS office skills in particular PowerPoint
• Highly integrative with strong business mind, data focus and results orientation
• Solid business acumen and proven track record of increasing retail & sales KPI’s through training and development programs
• Enthusiastic with strong work ethic with flexible approach
• Consumer-centric, approachable and strong interpersonal skills
• Excellent written and verbal communication skills
• A strong team player with an international mindset
• Excellent organization, time management and problem-solving skills
• Fluency in English is required
• Ability to travel when required across Israel