Manager, Retail Operations

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

Your Talent

• Education: University degree in art related major
• Professional: Functional: Minimum 10 years retail operations experience and 2-3 years from a similar position with a Global Brand in a customer service oriented environment (preferably apparel/footwear/sports/outdoor)
• IT Skills: MS-Office, RDW, SAP
• Language Skills: Excellent verbal and written communication skills including English at business level
• Functional Competencies: Working knowledge of retail presence/store planning concepts, Operational character requires with good WILL, Customer and People Focused, Results-driven, Structured and Organized
• Functional Skills: Strong numerical skills, Ability to understand/analyze P&L accounts, Ability to define and write policies and procedures, Organizational and time management skills, Interpersonal and coaching skills

Your Mission

• Task 1 (40%) Deliver on Set Targets and KPIs: Deliver on set retail P&L and KPI targets and identify opportunities and initiate plans to improve and grow the business by increasing store productivity (e.g., Conversion Rate, UPT, ATV, Sales per hour and sqm) / Increase comp sales of all PUMA stores by setting & driving SMART targets and implementing operating plans locally / Closely monitor business performance and take necessary action / Proactively manage Store-related OPEX with particular emphasis on Personnel Expenses
• Task 2 (30%) Operations Standards / Store Management: Adopt and implement global/regional Operational Tools and Standards / Execute country-specific operational policies and procedures (per Global Retail Operation Manual) to ensure they are compliant with International/Global Retail standards / Deliver all operational standards for store openings (with Daily Game Plan), closings, relocation, upgrades, stock replenishment, inventory management, staff roster etc, to ensure smooth implementation and that budgets and timelines are met / Coach and lead to ensure Area- and Store Managers' capabilities and competencies are developed and comply with PUMA Global standards / Manage all operational aspects of store inventories, including defining in-store shipment processes, coordinating stock takes and ensuring data integrity. Work with Merchandise and Planning team to manage store inventory level to ensure optimal stock to support sales targets / Manage country loss prevention standards and ensure that shrink goals are met and security is to PUMA standard / Execute VM guidelines in accordance with Global VM Survival Guide and RESEC / Guide, coach and train retail staff in all aspects of retail operations and retail training, working in close co-operation with the Trainer. Support retail field training programs and roll-out of training initiatives / Execute the Mystery Shopper Program (MSP) and use it to improve Retail Sales and customer service standards / Tailor Regional and International operational initiatives to meet Country needs including translation of material and execute these according to designated timeline and budget / Make up temporary sales by managing on & Off-line family sale events
• Task 3 (10%) Cross Functional Relationship: Work effectively with Retail support functions for country specific projects and needs / Establish collaborative and effective relationships with Country Retail Manager, Retail Training, Retail Marketing, Merchandising Manager, E-Commerce Director etc.
• Task 4 (10%) Process Improvement: Set and implement best practices on Operations Management via cross-functional and cross-channel collaboration. Drive process improvements and strategic priorities in the country
• Task 5 (10%) Team: Drive and coach Store manager and Assistant store manager to ensure that they are motivated and capable of managing the business effectively / Work closely with Training teams to identify the relevant developmental needs for store teams to ensure that training programs are targeted, relevant, and conducted effectively / Work closely with VM, ISC, SD and MD teams / Identify talent within the staff pool and develop them as part of succession planning / Develop strong store management team and secure succession plan through effective hiring, development, training, and staff retention programs

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.