Manager, Operations

Key Responsibilities:

• In charge of the 1 to 7 weeks planning/strategies so Senior Manager can focus on 8 weeks and onwards planning, contracts, projects etc.  
• Work with and manage the 3PL DC outbound & inbound team to meet daily requirements of all customer demands from receiving, put away, internal stock movement, picking, packing, shipping till the handover to 3PL as well as return handling.
• Work closely with Planning team to understand forecasted volumes and priorities and work together with Customs declaration team to monitor vendor’s Customs declaration performance.
• Work with 3PL to plan inbound & outbound people and equipment resources accordingly, to achieve on time in full delivery of all customer orders.
• Collaborate with 3PL DC Ops manager to manage day to day orders, inbound and out bound capacity, overtime alignment, Monthly productivity targets in a timely manner so as to achieve both customer service levels and productivity/cost KPI.
• Responsible for DC Inbound, Outbound, returns & Inventory management SOP; take initiatives for making continuous enhancement in process/system.
• Plans, develops, and implements new methods and procedures designed to remedy customer needs while improving compliance, minimizing operating cost, and effecting greater customer satisfaction.
• Maintain inventory integrity by working with Inventory Control team through the execution of effective cycle counting plan, and the strict adherence of established procedures with 3PL policies
• Develops, coordinates, and maintains a system for identification, evaluation of 3PL productivity rates utilizing 3PL reports. 
• Communicate effectively with all peers; Both Internal & External Stakeholders ensuring that short term targets are achieved, and necessary long-term improvements are shared and aligned.
• Engage in and oversee an effective training process of all staff in the 3PL DC both at induction but also on going so as to achieve a high performance for both productivity and safety.
• Ensuring timely submission of Flash report with high level of accuracy and other reports assigned.
• Conduct annual full scope internal audit to ensure the consistency of 3PL process are adhered and policies are in place.
• Perform any other roles or duties assigned by the Senior Manager, Operations, which is deemed reasonable, practical and logical
• Ensure the site has good controls in place to provide a healthy and safe place of work for all staff. This includes assignment responsibilities to a number of key DC staff, to work closely with the site EHS, that covers training and ongoing compliance.