Manager, Hospitality Stakeholder Relations

LA28 does not provide relocation assistance.

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Manager, Hospitality Stakeholder Relations:

The Games Delivery Revenue team oversees the Ticketing, Hospitality, and Food & Beverage departments. This department is responsible for securing key revenue streams for LA28, ensuring sold out and fully attended events, and delivering a comprehensive food and beverage plan for fans, stakeholders, the world’s press and broadcasters, workforce, and athletes. 

The LA28 Commercial Hospitality team is dedicated to redefining the Olympic and Paralympic hospitality experience by delivering premium, revenue-generating packages for key stakeholders and fans. In partnership with On Location, LA28’s Official Hospitality Provider, the team is responsible for integrating a commercial hospitality strategy that maximizes asset value and ensures revenue optimization. 

Reporting to the Head of Hospitality, the Manager, Hospitality Stakeholder Relations will be committed to delivering an exceptional hospitality experience for the Olympic and Paralympic Stakeholders. This role will serve a wide range of stakeholders, including Marketing Partners (MPs), Media Rights Holders (MRHs), International Federations (IFs), National Olympic (NOC) and Paralympic Committees (NPC), as well as Host Cities. 

The Manager, Stakeholder Relations, will lead stakeholder-facing service operations, ensuring a best-in-class experience across all hospitality touchpoints. This individual will be responsible for planning and executing service strategies, resolving issues, coordinating stakeholder communications, helping to develop stakeholder products, and supporting the successful implementation of the overall hospitality experience in collaboration with On Location. 

This position will serve as the key liaison between LA28, its stakeholders, and cross-functional internal and external teams to ensure stakeholder needs are proactively addressed and fulfilled. 

Key Responsibilities:

Stakeholder Engagement and Relationship Management

• Serve as the primary point of contact for hospitality-related needs across LA28’s commercial stakeholders, including Global and Domestic Marketing Partners, Media Rights Holders, International Federations, National Organizing Committees, Host Cities, etc.
• Develop and manage stakeholder service plans in collaboration with the LA28 Hospitality Team, LA28 stakeholder leads, and On Location.
• Build trusted relationships with key contacts within Marketing Partners, MRHs, IFs, NOCs/NPCs, and Host Cities.
• Coordinate communications, issue resolution, service updates, and delivery timelines with stakeholder representatives.
• Support the onboarding and education of stakeholders on hospitality entitlements and processes.
• Assist in managing stakeholder hospitality guides and playbooks in coordination with On Location.
• Prepare and present stakeholder service updates and reports to leadership and partners.

Program Management

• Oversee planning, execution, and tracking of stakeholder service workstreams and requirements.
• Manage and maintain stakeholder-specific timelines, deliverables, and milestones.
• Track service requests and ensure consistent follow-through across all channels.
• Coordinate with internal functions (Ticketing, Accommodations, Transport, Security, Accreditations, Venue Management & Operations, etc.) to ensure integrated stakeholder delivery.
• Create and manage tools (Airtable, Smartsheet, Sharepoint, etc.) to support transparent delivery tracking.
• Assist in the Master Milestone tracking of the stakeholder programs and ensure proper coordination and communication to stay on time and hit all deliverables

Event & Games-Time Support

• Lead planning for stakeholder experience at key pre-Games events and test events.
• Provide on-the-ground hospitality support during Games-time, acting as a primary stakeholder interface and resolution point.
• Collaborate with Venue teams and On Location to ensure VIP stakeholder service delivery and issue escalation.

Background & Qualifications:

• Minimum 5 years of experience in stakeholder services, client management, hospitality, or live event delivery.
• Experience working with high-profile clients in sports, entertainment, or large-scale events preferred.
• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Outlook).
• Experience with Airtable or other workflow/project management tools (e.g., Smartsheet, Airtable, Asana).

Physical Requirements and Working Conditions:

• Ability to work on-site in an office environment, based in Los Angeles, CA
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment 

Education:

• Bachelor’s degree, or equivalent experience

Expectations:

• Demonstrated ability to manage complex relationships and deliver high-value experiences.
• Excellent project management, team building, and communication skills.
• Highly organized and extremely detail-oriented with the ability to juggle multiple tasks and stakeholders.
• Ability to remain calm under pressure and find solutions in fast-paced environments.
• Well-developed problem-solving skills and ability to work independently to resolve issues
• Demonstrated commitment to co-creation and collaborative decision-making
• Ability to work effectively to tight deadlines
• Self-starter with experience in defining tasks, seeking feedback, and evolving work where applicable
• Comfortable creating stakeholder-facing documents, communications, and presentations.

Submission Requirements:

• Resume

The annual base salary range for this position is $88,000 - $105,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.