Manager Global Ops Processes

The Process Excellence teams in GBS design and implement standard solutions, develop continuous improvement capabilities, ensure service quality and compliance, and drive digital solutions. The Global Process Manager oversees a specific sub-process, managing stakeholder relationships, understanding needs, defining strategies and KPIs, specifying system requirements, and prioritizing service demands while supporting operational teams.

KEY RESPONSIBILITIES:

• Ensure the success of the Accounts and Sales Ops teams by owning and managing the sub-process and driving continuous improvements.
• Define the service strategy for the sub-process, lead its design and build, and align it with the overall solution roadmap.
  • Lead the implementation of service strategies, ensure compliance with governance frameworks, and establish KPIs/SLAs with customers and the operations team.
• Build strong relationships with stakeholders, understand their needs, and provide input to the customer board.
  • ​​​​​​​Be the go-to person for all operational teams when challenges arise.
• Develop solutions and system requirements for effective design, build, and operational success.

The key relationships for this role include customers of the sub-process (functional teams in markets), Sales and Supply Chain Management, Market Finance, the GBS Cross Functional Standards team, GBS Strategy, Transformation and Operational Excellence, GBS P2I Account & Sales Operations, GBS Process Excellence teams, and all tech-related functions interacting with GBS and the Account & Sales Operations taxonomy scope.

WHAT ARE WE LOOKING FOR?

• Business fluency in English, both written and verbal
• University degree in BA, Finance, Economics or similar
• Minimum of 5 years of experience in process management in GBS Order to Cash (Order Intake, Returns, and Claims)
  • ​​​​​​​​​​​​​​Knowledge of Billing, Rebates, Credit Control, and Invoice to Cash is a plus
• Experience in Customer Relationship Processes in Europe (other markets are a plus)
• Deep understanding of project management and lean Six Sigma approaches
• Experience in SAP SD in AFS S4 process maintenance and implementation

Note that the recruitment process will all be conducted in English, please apply with an English resume.