Manager, Experience

Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

In Canada, we’ve proudly been recognized as the Sponsorship Marketing Council of Canada’s ‘Agency of the Year’ for 5 of the past 6 years.

As THE·TEAM supports hybrid working environments and also acknowledges the benefits of in-office collaboration, our global policy is 3-days per week in-office.

Job Overview

We’re looking for a Manager to join our Experience Team. The successful candidate joining Wasserman is a self-motivated, driven and enthusiastic individual who is looking to make a measurable and positive impact on everything you do. Harnessing and delivering upon the passion of consumer engagement, guest services and activation surrounding best-in-class campaigns within the experiential industry is a critical component of this role.

As a Manager, you will be an integral part of the integrated team, overseeing the successful delivery of brand activations, client service and hospitality, from brief to execution.

What You’ll Do
 

The successful candidate will have proven sponsorship/experiential related skills within a professional environment, using creative thinking and individual initiative, including the following:

• Ownership of large-scale projects to support the day-to-day management of accounts

• Manage day-to-day client relationships, establish credibility and anticipate client needs

• Support in the strategic development of brand activations that deliver on client requests and objectives, demonstrating critical thinking and creative solutions

• Ensure projects are correctly budgeted for and managed throughout, including detailed reconciliations

• Develop status documents, project critical paths and enforce deliverable dates

• Contribute to a positive, collaborative and teamwork focused environment that aligns with Wasserman’s company culture, principles and values

• Demonstrate sound troubleshooting and creative problem solving skills

• Maintain an effective working relationship with key stakeholders to ensure all parties receive appropriate attention, support, and ensures Wasserman is in lock-step with objectives

• Act as liaison with host event organizations, partners and properties, while managing a network of vendors to drive the desired experience and results

• Conduct pre and post event reports, including key learnings, insights, analysis, implications and recommendations

What We’re Looking For

• 4+ years relevant experiential &/or sponsorship industry experience

• Advanced skills in Microsoft Office & Apple software, particularly in Keynote / PowerPoint and Excel

• Noted ability to build creative and visually impactful presentations that coherently articulate the various client briefs, opportunities and potential campaigns

• Experience in managing mid-to-large size events that include building out guest services and hospitality experiences, brand activations and managing ticketing & accreditation

• Exceptional written and oral communication skills

• Experience, poise and confidence in presenting to senior level executives

• Relevant sponsorship and event operations experience (preferably in the golf, experiential, sports and/or entertainment field)

• Proven ability to handle client communications, conflict resolution, and compliance on client deliverables

• Laser sharp attention to detail

• Entrepreneurial drive, supported by a proactive self-starter mentality

• Thrive working in a team environment

• A passion for sports (passion and knowledge for golf will be considered an asset)

• An energetic, cooperative and pleasant personality – we want to work with good people!

• Agency experience would be considered an asset

THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.