Logistics & Customer Service Specialist

The Logistics and Customer Service Specialist represents the first point of contact for Red Bull Customers (internal and stakeholders) providing support on all topics related to sales order management. The Logistics and Customer Service Specialist is responsible for the supply chain execution of Finished Goods and Visibility Items and for the execution of the Order to Cash Process.

RESPONSIBILITIES

Areas that play to your strengths

All the responsibilities we'll trust you with:

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• PROCESS AND SYSTEM MANAGEMENT

  Ownership of the complete order to cash and return processes, for both finished goods, display creation and visibility promotional items in SAP, including events & services of RB coolers/visit items.

  Track delivery from third-party logistics to end customer while ensuring high quality service. Work towards the resolution of logistical and operational issues originating from both the third-party logistics and customer.

  Responsible for the creation and update of the relevant master data related to customers, including pricing in SAP/CPM.

  Responsible for the execution of the return process for Finished Goods & Visit (promotional materials).

  Ensures that processes are executed according to the corporate governance and guidelines.

  Escalates the key user and operations manager processes and contributes pro-actively in the improvement of processes.

  Active involvement in supply chain E2E projects for improvement of processes and local systems & tools.
  

• ADMINISTRATIVE TASKS

  Prepare all relevant legalized order documentation, including letters of credit and any other applicable import documentation.

  Ensure proper documentation (manual, guidelines, BPPs) is organized and filed for easy access.

  Support in providing required documentation during internal and external audits (inventories, orders, invoices, etc..).

• FUNCTION SUPPORT

  Coordinate the request from customers in alignment with quality management of internal and external certificates.

  Execute and monitor periodical tasks (month/year end closing).

  Support the checking of invoices.

  Responsible to monitor and support in resolution of customer claims & disputes with credit department.
  
  

• TRACKING

  Goods movement entries in SAP (handling in the system of all claims and returns arising from inbound & outbound product movement through to the issuing of the credit note to the customer).

  Monitoring consignments in SAP (tracking and tracing) and with 3PL ticketing system

  Proactively inform and accurately report on Service Level Agreement Key Performance Indicators to the Customer and Logistic Manager.

• CUSTOMER MANAGEMENT & ROUTE-TO-MARKET

  Provide accurate and helpful information and analysis on cost-to-serve, service levels, and logistic profile to support CS Manager internal stakeholders to negotiate best logistics conditions (shelf life, logistic discount, drop size, palletization, etc.) with external customers.

  Be the interface with the logistics providers for issues related to the deliveries.

  Coordinate the request from customers in alignment with quality management of internal and external certificates.

  Shared responsibility on customer satisfaction and customer-related KPIs.

  Treatment of complaints from customers and consumers.
  

EXPERIENCE

Your areas of knowledge and expertise

that matter most for this role:

• Experience in Operations, Planning, Logistics and Customer Service disciplines in consumer goods / FMCG.
• Growth Mindset: Self-motivated with “Can Do” attitude for continuous improvement. Proactive, patient, go-getter. 
• Strong team player; driven, ambitious whilst ‘inclusive’ in approach. 
• ERP Knowledge of SAP R/3 (SD, MM) is essential, SAP BI is a plus.
• Experience with 3PL Partners.
• Inventory management - inventory reconciliation between different systems.
• Relationship builder and strong communications skills (verbal and written).
• Ability to work under pressure; good time management in a fast-paced environment.
• Ability to multi-task is essential. Good proficiency in Microsoft Excel, MS Word and MS PPT.
• Fluent in English and French is a plus.

• Travel 0-10%
• Permanent
• Benefits eligible